Humera - Administrative and Professional Staffing

Bilingual Customer Service Representative

Rockford, MN, USA
Contact For Rate
Feb 21, 2017
Mar 03, 2017
Customer Service
Job Type
Employment Status
Full Time
Humera is currently seeking full time and part time positions for a Bilingual Customer Service Representative fluent in English and Spanish.

This is a Direct Hire opportunity and includes benefits! Benefits package including Vacation, Sick Pay, and Floating Holiday, medical, dental, vision, life, disability, FSA, and 401k.
  • Answer incoming calls/emails/voicemails, respond to customer questions/concerns/program inquiries; ensure all inquiries are resolved and documented per the program requirements in a timely, accurate, and professional manner
  • Maintain professional etiquette and provide effective customer service utilizing our Customer Elegance techniques
  • Maintain customer records accurately in the systems per each call to ensure ongoing team excellence
  • Maintain a high level of elegance in fulfilling our key performance indicators (KPIs)
  • Provide a people pleasing attitude with friendly, solutions driven consumer experiences

  • Minimum of High SchoolDiploma/GED or equivalent combination of experience/education
  • Fluent in English and Spanish
  • Excellent verbal and written communication skills
  • Strong computer skills including accurate typing, spelling, and navigating internet/computer programs
  • Ability to be a brand ambassador through understanding client products or strong aptitude to learn and support customer inquires while caring for the client brand.
  • Ability to hear, sit, and type/use a mouse (computer) for the entirety of a scheduled shift
  • Successfully complete client background check and drug screen
    • Monday - Friday (and rotating Saturdays), 10:30 am to 11:30 am start time for 8 hours

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