Customer Service Representative
Humera is looking for a Customer Service Representative for our client in Bloomington, MN. This company is a leading worldwide provider of filtration systems and replacement parts. The candidate in this position will be the company's inside contact for assigned customers. This is a short-term contract opportunity!
- Act as principal inside contact for assigned customers by ensuring they receive the best service possible.
- Exhibit excellent communication, both written & verbal.
- Problem solve and know when to hand off more complex matters.
- Identify leads or opportunities to sell additional equipment and parts to the customer.
- Negotiating customer claims, initiate billing adjustments and arrange product substitutions and returns.
- High School Diploma required.
- 2+ years related experience required, preferably in a related industry.
- Experience with order entry and quotation (Oracle experience preferred)
- Demonstrated ability to build and maintain long-term customer relationships.
- Ability to retain information and work in a fast paced/high volume environment.