Humera - Administrative and Professional Staffing

Customer Service Representative

Location
Bloomington, MN, USA
Salary
Contact For Rate
Posted
Feb 17, 2017
Closes
Feb 22, 2017
Job Type
Employee
Employment Status
Full Time
Humera is looking for a Customer Service Representative for our client in Bloomington, MN. This company is a leading worldwide provider of filtration systems and replacement parts. The candidate in this position will be the company's inside contact for assigned customers. This is a short-term contract opportunity!
Duties:
  • Act as principal inside contact for assigned customers by ensuring they receive the best service possible.
  • Exhibit excellent communication, both written & verbal.
  • Problem solve and know when to hand off more complex matters.
  • Identify leads or opportunities to sell additional equipment and parts to the customer.
  • Negotiating customer claims, initiate billing adjustments and arrange product substitutions and returns.

Requirements:
  • High School Diploma required.
  • 2+ years related experience required, preferably in a related industry.
  • Experience with order entry and quotation (Oracle experience preferred)
  • Demonstrated ability to build and maintain long-term customer relationships.
  • Ability to retain information and work in a fast paced/high volume environment.