Sr. Content Strategist

Minneapolis, Minnesota, United States
Dec 11, 2016
Feb 15, 2017
Employment Status
Full Time
Sr. Content Strategist - GoldfishThis opportunity is in Seattle WAAre you passionate about the experience of Customers interacting with web based applications? Are you interested in being part of a fast paced team working on revolutionizing the way people shop? We're looking for an experienced content strategist to partner with Goldfish's operations and product management teams. You will create the content for our Customer Support and Risk Management operations, continually improving that content as you evolve Goldfish's communication standards. As a Sr Content Strategist you are expected to excel in an ambiguous, high energy environment. You are able to plan and write content for web and mobile interfaces, including interaction flows, customer service emails, self-service Help content and education materials. You will be passionate about developing content that builds and maintains trust with our Customers. You will apply consistent writing standards and overall elevate the quality of Goldfish's work and our interactions with (external and internal) Customers.Roles and Responsibilities:
  • Collaborate with partner teams to advocate for and document customer service and risk management content assets, including blurbs, policies, and online references
  • Develop and optimize support content and customer facing Help content for multiple audiences while maintaining a high content quality bar
  • Promote content strategy on the Goldfish platform and in the broader community of UX designers and product managers
  • Identify opportunities to improve content development processes and tools
  • Operate independently in a cross-functional, highly collaborative and fast paced environment
Basic Qualifications:
  • Lifelong reader and writer, flawless grammar and syntax
  • Understand how to communicate efficiently with a diverse population of online Customers
  • 5+ years of related professional experience
  • Bachelor's Degree or the equivalent in English, Journalism, Technical Communications, Information Sciences, or a related discipline
  • Experience writing Customer facing documentations
  • Driven, self-starter; comfortable in a fast-paced evolving environment
  • Ability to work effectively with Operations teams and Product Managers
  • Proficiency in Microsoft Office applications
Preferred Qualifications:
  • Knowledge/experience in Customer Support and/or Risk operations
  • Experience with SEO
  • Intermediate HTML and/or XML skills
  • Background in Operational Excellence (Lean/6 Sigma)