Under the general supervision of the Information Technology Solutions (ITS) Director, provides leadership and supervision for service management and service operation activities for internal and external Olmsted County customers. This involves managing the people and functions of the Olmsted County Service Desk, Desktop Support and End User computing technology needs and activities.
Focusing on partnership and customer service, assists business units in determining strategic End User computing information technology (IT) direction, ensures and promotes the effective application of IT, reviews and develops systems and process needs. Oversees the exploration, design and implementation of continuous service improvement and manual solutions. Manages IT teams in Service Delivery with a focus on Information Technology Infrastructure Library (ITIL) service operations and delivery and process improvement. Assesses staff and user training needs, develops training plans and recommends training activities for staff and users. Oversees the direction of IT End User technology needs and requirements including computer hardware and software necessary to support a broad spectrum of business units and user needs.
Applications will be accepted through January 3, 2017. Complete job descriptions and required application can be found on our website by clicking Apply now.