Manager, Client Support Center

Employer
Location
Brooklyn Park, Minnesota, United States
Posted
Dec 31, 2016
Closes
Jan 16, 2017
Employment Status
Full Time

JOIN US AS A MANAGER - Client Support Center

About This Opportunity

Day-to-day operational leadership for a team of up to 20 team members consisting of Sr Specialists and Lead Specialists within the Client Support Center, providing technical support for all Target locations including Headquarters, Stores, and Distribution Centers.  Drive a client-focused environment by achieving quality, productivity, and service level goals.  Promote a culture that ensures a great work environment, promotes two-way communication and encourages and supports skill development. Support and/or drive projects focused on technical/procedural initiatives. 

Use your skills, experience and talents to be a part of groundbreaking thinking and visionary goals.  As a Manager CSC you'll take the lead as you…

  • Assist with development and support of new business strategies for the CSC.
  • Hire new team members and/or contractors and support training through the onboarding process.Complete performance reviews.
  • Communicate performance expectations. Provide regular 1:1 and team coaching, training, feedback and suggestions for performance improvements for all work types.
  • Lead the team in resolving client issues while providing a great client experience.Identify, evaluate and communicate trends to fellow leadership and partners.
  • Develop and maintain a thorough understanding of policies and procedures to effectively maximize leadership and development of team
  • Create an environment that fosters a sense of urgency in effectively communicating new policies, procedures knowledge to team members

 Requirements

  • Four year college degree
  • 2-4 years of leadership experience
  • One year technical support or call center experience
  • Strong technical knowledge or aptitude
  • Strong passion for the brand and delivering great client experience with every interaction
  • Excellent strategic thought process skills and demonstrated problem solving skills
  • Proven ability to develop team members in a fast-pace work environment

Benefits

Eligible team members will receive one of the best earnings packages anywhere, including competitive pay, all-around insurance coverage, 401(k), flexible scheduling, training and development and many other perks and benefits. Target is an Equal Employment Opportunity Employer and is a drug-free workplace.

About Target®

Expect the Best. At Target, we have a vision: to become the best - the best culture and brand, the best place for growth and the company with the best reputation. We offer an inclusive, collaborative and energetic work environment that rewards those who perform. We deliver engaging, innovative and on-trend experiences for our team members and our guests. We invest in our team members' futures by developing leaders and providing a breadth of opportunities for professional development. It takes the best to become the best, and we are committed to building a team that does the right thing for our guests, shareholders, team members and communities.

Minneapolis-based Target Corporation serves guests at stores nationwide and at Target.com. Target is committed to providing a fun and convenient shopping experience with access to unique and highly differentiated products at affordable prices. Since 1946, the corporation has given 5 percent of its income through community grants and programs like Take Charge of Education®.

About This OpportunityDay-to-day operational leadership for a team of up to 20 team members consisting of Sr Specialists and Lead Specialists within the Client Support Center, providing technical support for all Target locations including Headquarters, Stores, and Distribution Centers.  Drive a client-focused environment by achieving quality, productivity, and service level goals.  Promote a culture that ensures a great work environment, promotes two-way communication and encourages and supports skill development. Support and/or drive projects focused on technical/procedural initiatives. Use your skills, experience and talents to be a part of groundbreaking thinking and visionary goals.  As a Manager CSC you'll take the lead as you…
  • Assist with development and support of new business strategies for the CSC.
  • Hire new team members and/or contractors and support training through the onboarding process.  Complete performance reviews.
  • Communicate performance expectations. Provide regular 1:1 and team coaching, training, feedback and suggestions for performance improvements for all work types.
  • Lead the team in resolving client issues while providing a great client experience.  Identify, evaluate and communicate trends to fellow leadership and partners.
  • Develop and maintain a thorough understanding of policies and procedures to effectively maximize leadership and development of team
  • Create an environment that fosters a sense of urgency in effectively communicating new policies, procedures knowledge to team members
 Requirements
  • Four year college degree
  • 2-4 years of leadership experience
  • One year technical support or call center experience
  • Strong technical knowledge or aptitude
  • Strong passion for the brand and delivering great client experience with every interaction
  • Excellent strategic thought process skills and demonstrated problem solving skills
  • Proven ability to develop team members in a fast-pace work environment
BenefitsEligible team members will receive one of the best earnings packages anywhere, including competitive pay, all-around insurance coverage, 401(k), flexible scheduling, training and development and many other perks and benefits. Target is an Equal Employment Opportunity Employer and is a drug-free workplace.About Target®Expect the Best. At Target, we have a vision: to become the best - the best culture and brand, the best place for growth and the company with the best reputation. We offer an inclusive, collaborative and energetic work environment that rewards those who perform. We deliver engaging, innovative and on-trend experiences for our team members and our guests. We invest in our team members' futures by developing leaders and providing a breadth of opportunities for professional development. It takes the best to become the best, and we are committed to building a team that does the right thing for our guests, shareholders, team members and communities.Minneapolis-based Target Corporation serves guests at stores nationwide and at Target.com. Target is committed to providing a fun and convenient shopping experience with access to unique and highly differentiated products at affordable prices. Since 1946, the corporation has given 5 percent of its income through community grants and programs like Take Charge of Education®.

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