Doherty Staffing Solutions

Customer Care Representative

Brooklyn Center, MN
Jan 04, 2017
Feb 03, 2017
Job Type
Employment Status
Full Time

Job Description
Are you looking for an opportunity to work with a growing company and gain experience in a professional setting? Doherty Top Talent is hiring Customer Care Representatives for a client in Brooklyn Center. These positions are Direct Hire at $14.50/hour. Hours are 9:30am-6:00pm, Monday-Friday. CCR’s will answer phone inquiries with enthusiasm and with company knowledge to demonstrate competence to customer.


  • Retain a thorough understanding of the company’s products; including their features, benefits and specifications is required. Competent knowledge of the pricing, manufacturing processes, and company guidelines.
  • Provide phone services to customers when placing request & orders, supply product information and provide status inquires on any open orders.
  • Attract potential customers and maintain existing client retention by answering product and service questions and suggesting information about other products and services.
  • Keep records of customer interactions & transactions, recording details of inquiries, updating account information, complaints and comments.
  • Resolve service or billing complaints by exchanging merchandise, refunding money, or adjusting bills.
  • Maintain financial accounts by processing customer adjustments.
  • Communicate with sales reps on a regular basis concerning customer accounts, product complaints, or delivery delays to achieve annual goals for each region.
  • Enter and edit orders, manage new account process, credit process and make order revisions.
  • Open customer accounts by recording account information.
  • Prepare product or service reports by collecting and analyzing customer information.
  • Email the VP of Sales & Territory Manager and or sales staff for all quotes and ensure all quotes are completed and returned within 24 hours of receipt.
  • Enter all claims timely and accurately.

Skills/Experience Required:

  • This position requires successful passing of up to three (3) SME level certifications in all product families as defined by our catalog layout.
  • Computer experience and data entry accuracy are essential. Use of phones, fax machines, copiers, calculators and other office equipment is required.
  • Good grammar and oral communication skills are required including clear speaking voice and positive phone manner.