Humera - Administrative and Professional Staffing

Technical Data Entry/Customer Service Rep

Location
Bloomington, MN, USA
Salary
Contact For Rate
Posted
Jan 28, 2017
Closes
Feb 04, 2017
Job Type
Employee
Employment Status
Full Time
Humera is currently seeking a Technical Data Entry/Customer Service Rep for our client in Bloomington MN. The person is in this role will have excellent customer service skills as well as Data Entry skills. This is a Contract to Hire role
Duties:
  • Manage customer warranty claims (individual claims, groups of claims, backlog, customer claims clarification, etc.) and providing general warranty claims processing tasks in order to support the QA department's warranty claim and corrective action processes.
  • Responsible for ensuring timely claim processing and reporting to meet internal operating business unit requirements. This includes data and database maintenance (SupportTrak), internal and external customer claims administrative support, claims receipt via mail and/or customer websites, etc
  • Interpret unique customer-by-customer warranty claim language and enter claim data for all product business units into the applicable information systems.
  • Maintains warranty claim process logs, files and clarifies claim information with customer to assure efficient and timely claim processing.
  • Submits appropriate claim approval documentation to accounts receivable and frequently work with A/R and customer to ensure internal and external financial process documentation is accurate and per customer's requirements
  • Generates and distributes timely and accurate monthly management escalation reports for the CSP/SupportTrak, vTarranty, and PPM processes.
  • Assist (unpack and record) with defective warranty returned product used to evaluate and resolve warranty problems. Works with customers to return product back to them (e.g. when no failures are found).

Requirements:
  • High school graduate plus 1-3 years of customer service and/or equivalent plus general clerical or office experience.
  • Also must have working knowledge of effective customer corrective action (i.e. problem solving) and appropriate accounting practices that will lead to customer product quality and financial satisfaction.
  • Working knowledge of Excel and Access.
    Schedule:
    • Monday - Friday 8:00-5:00