Global Supply Chain Support Specialist

A Little History

Over the past four decades we have evolved immensely as a relocation organization, but our purpose and culture have remained the same. We’ve sustained our high-touch service model as we have adapted to the changing markets, added new and innovative services, and grown our footprint globally. Our headquarters is located in Minneapolis, Minnesota and we have offices in Hong Kong and London.

Our People

We invest in each of our employees by concentrating on continuous training, personal development and employee satisfaction. We cultivate engagement and minimize turnover by recognizing individual talents and ensuring our employees are working in alignment with their strengths. We employ the Gallup Strengths Finder and use the results to ensure that our team members have the opportunity to do what they do best every day. We also incorporate the Gallup Wellbeing Program to improve employee wellbeing in the five key areas: Career, Financial, Physical, Social and Community.

Essential Job Functions:

  • Perform end to end supplier management for assigned Tier II relocation services suppliers including but not limited to, ongoing analysis, sourcing, contract development, onboarding, ongoing training and performance management
  • Serve as the first point of contact for all global supply chain escalated service issues with suppliers and service delivery team
  • Maintain accurate vendor data management records in all Plus systems
  • Assist with cost estimate or pricing requirements as needed 
  • Attend scheduled team and company meetings
  • Provide backup assistance for team members as needed
  • Maintain accurate “real time” records in all Plus systems
  • Other Plus projects as requested by management

Skills/Abilities:

  • Strong organizational skills with the ability to handle multiple tasks simultaneously
  • Ability to work effectively and independently in a high-stress, fast-paced environment
  • Ability to be a self-starter and work autonomously, as well as be part of a successful team
  • Passionate about providing excellent customer service to both internal and external customers
  • Excellent verbal and written communication skills
  • Proactively protects internal and external confidential information
  • Computer skills necessary for normal business matters (Microsoft Suite required)
  • Ability to respond resourcefully and constructively to new demands, priorities, and challenges
  • Understand global relocation services and operational delivery
  • Ability to communicate in multiple languages preferred
  • Effective and proactive problem-solving skills
  • Excellent command of English language and grammar

Requirements:

  • College degree in business, finance or equivalent preferred
  • Minimum 1 year of experience in customer service, procurement or relocation services role preferred
  • Willing to travel as business needs require

Benefits

We’re committed to ensuring you have everything you need to make the most of life on and off the job.

  • Comprehensive health package
  • 401(k) plan
  • Profit Sharing
  • On-Site Gym Membership ($10 annually)
  • Free Personal Training (remote or at on-site gym)
  • Close to downtown Minneapolis (394/169)
  • Free Ramp Parking
  • Wellbeing Program
  • Leadership Focused Development

 

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