Doherty Staffing Solutions

Customer Service

Location
Plymouth, Minnesota
Posted
Jan 20, 2017
Closes
Feb 19, 2017
Job Type
Employee
Employment Status
Full Time

Doherty Top Talent is partnering with a client in Plymouth in search for Customer Service Representatives.  This is a full-time, contract position until June 2017.  It offers hours Monday-Friday with daytime hours.  Ideal candidates have previous customer service experience. 

The Customer Service Representatives are responsible for:

  • Responding to customer questions and concerns, including calls related to ordering materials, materials receipt, test administration, various online systems, return of materials, and score reports
  • Researching and resolving customer questions with issues, interacting with other team members to obtain information and escalating issues as needed
  • Updating and viewing client information in the customer databases, tools, and systems
  • Documenting and communicating to internal team any critical customer information received through phone calls and email communications
  • Learning about assigned clients, service offerings, and standard tools and processes, and applying knowledge to those learnings

The following is required for the Customer Service Representatives:

  • 1-2 years of previous call center experience preferred
  • 1-2 years of previous customer service experience required
  • Demonstrated problem solving and interpersonal communication skills
  • Must be able to maintain proper phone etiquette and demonstrate patience
  • Intermediate to advanced computer skills required
  • Must be able to work in a team environment
  • Ability to multitask

Please apply online at http://dohertystaffing.com, or contact your nearest Doherty recruiter for more information.

  • Edina: 952-832-8363
  • Minneapolis: 612-208-1611
  • Roseville: 651-489-5000

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