Humera - Administrative and Professional Staffing

Technical Support Specialist

Location
Eden Praire, MN, USA
Salary
Contact For Rate
Posted
Mar 02, 2017
Closes
Mar 09, 2017
Job Type
Employee
Employment Status
Full Time
Humera is looking to fill a Technical Support Specialist for our client in Eden Prairie. This is a contract to hire position and the schedule will be weekends and three weeknights.
Duties:
This position is responsible for providing information about the Company's products and resources to customers and end-consumers placing inquiries via phone, e-mail, or fax. This position will have frequent interaction with Product Management, Product Development and Quality staff.
  • Provide product assembly assistance, cross reference look ups, and other technical product support to direct customers or end users making inquiries via phone or e-mail
  • Follow-up with customers whose orders are incomplete or have issues that need to be resolved to ensure world class customer service
  • Assist customers in navigating to and using website
  • Identify opportunities to up-sell or cross-sell products and services from customer-initiated contacts
  • Enter customer feedback tickets into SAP on a timely and consistent basis, regarding the types of calls and inquiries being received
  • Enter orders received via e-mail, EDI, or fax
  • Maintain current knowledge of company products and processes through training and other available resources
  • Study for and obtain InfoComm's Certified Technology Specialist certification within one year of employment and/or of assuming

Requirements:
    Essential Knowledge, Skills and Abilities Required:
  • Technical, electrical and/or mechanical experience or aptitude
  • Proven reliability - attendance and punctuality
  • Demonstrated customer-focus orientation
  • Outstanding listening, comprehension and oral/written communication - including grammar, spelling, punctuation and writing composition skills
  • Strong problem-solving skills
  • Strong attention to detail and excellent follow-through skills
  • High degree of professionalism including flexibility and willingness to change schedules to meet customer needs
  • High degree of confidence and resourcefulness
  • Excellent organization and prioritization skills including the ability to multi-task
  • Proven ability to work independently and as a member of a team
  • Intermediate personal computer skills including prior use of standard functions with word processing, spreadsheet and e-mail packages
  • Strong 10-key and keyboarding skills
    Minimum Education and Experience Required:
  • High school diploma or equivalent with minimum of 3 years of customer care experience, preferably in a product support call center affiliated with manufacturing
  • Experience working with a technical product line or in a technical field
    Preferred Qualifications:
  • Some business or technical college course completion
  • Previous experience with SAP software
  • Ability to fluently speak and write French or Spanish is a plus
    *Must be willing to work the evening and weekend shifts to start. As different shifts become available, candidates can move switch schedules and days working.

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