Doherty Staffing Solutions

Customer Service Rep

Plymouth, Minnesota
Jan 23, 2017
Feb 22, 2017
Job Type
Employment Status
Full Time

Doherty Top Talent is partnering with an education services company in Plymouth in search for Customer Service Representatives.  This is a full-time, contract position until June 2017.  It offers hours Monday-Friday with daytime hours.  Ideal candidates will have previous customer service experience. 

The Customer Service Representatives are responsible for:

  • Responding to customer questions and concerns, including calls related to ordering materials, materials receipt, test administration, various online systems, return of materials, and score reports
  • Researching and resolving customer questions with issues, interacting with other team members to obtain information and escalating issues as needed
  • Updating and viewing client information in the customer databases, tools, and systems
  • Documenting and communicating to internal team any critical customer information received through phone calls and email communications
  • Learning about assigned clients, service offerings, and standard tools and processes, and applying knowledge to those learnings

The following is required for the Customer Service Representatives:

  • 1-2 years of previous call center experience preferred
  • 1-2 years of previous customer service experience required
  • Demonstrated problem solving and interpersonal communication skills
  • Must be able to maintain proper phone etiquette and demonstrate patience
  • Intermediate to advanced computer skills required
  • Must be able to work in a team environment
  • Ability to multitask

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