Senior Customer Service Representative

Bloomington, Minnesota
Jan 24, 2017
Feb 23, 2017
Job Type
Employment Status
Full Time

Doherty is partnering with an engineering company in Bloomington in search of a high-caliber Customer Service Representative.  This position is temp-to-hire paying $17.75/hour. This position is Monday – Friday with hours between 8:00am-5:00pm with an hour lunch.  Ideal employees must have 3-5 years of customer service experience.  Experience with HVAC or international shipping is highly preferred.


  • Answers and transfers incoming phone calls
  • Utilizes paging system.
  • Have exceptional listening skills.
  • Informs customer of unit prices, shipping date, anticipated delays, invoice questions, warranties and product information.
  • Receives and checks customer complaints.
  • Enters orders into the computer and prepares invoices.
  • Records or files copies of orders received.
  • Answers questions from customers or directs them to the person who is able to assist them.
  • Identify, research, and resolve customer issues using the computer system and/or any other resource to rectify them.
  • Has ability to handle multiple projects simultaneously and to remain calm while working under some demanding or stressful situations.


  • High school diploma required
  • A minimum of 3-5 years of related customer service required.
  • Exceptional experience in effective business communications, including grammar and phone/email etiquette required.
  • Computer proficiency with a good working knowledge of MS Word and Excel required.
  • Experience with international shipping desired
  • Exceptional speed and accuracy for data entry
  • Strong organizational skills