Doherty Staffing Solutions

Senior Customer Service Representative

Location
Bloomington, Minnesota
Posted
Jan 24, 2017
Closes
Feb 23, 2017
Job Type
Employee
Employment Status
Full Time

Doherty is partnering with an engineering company in Bloomington in search of a high-caliber Customer Service Representative.  This position is temp-to-hire paying $17.75/hour. This position is Monday – Friday with hours between 8:00am-5:00pm with an hour lunch.  Ideal employees must have 3-5 years of customer service experience.  Experience with HVAC or international shipping is highly preferred.

RESPONSIBILITIES/DUTIES:

  • Answers and transfers incoming phone calls
  • Utilizes paging system.
  • Have exceptional listening skills.
  • Informs customer of unit prices, shipping date, anticipated delays, invoice questions, warranties and product information.
  • Receives and checks customer complaints.
  • Enters orders into the computer and prepares invoices.
  • Records or files copies of orders received.
  • Answers questions from customers or directs them to the person who is able to assist them.
  • Identify, research, and resolve customer issues using the computer system and/or any other resource to rectify them.
  • Has ability to handle multiple projects simultaneously and to remain calm while working under some demanding or stressful situations.

EDUCATION/EXPERIENCE:

  • High school diploma required
  • A minimum of 3-5 years of related customer service required.
  • Exceptional experience in effective business communications, including grammar and phone/email etiquette required.
  • Computer proficiency with a good working knowledge of MS Word and Excel required.
  • Experience with international shipping desired
  • Exceptional speed and accuracy for data entry
  • Strong organizational skills