Team Lead Fraud Prevention (1:30-10pm Shift)

Employer
Location
Brooklyn Park, Minnesota, United States
Posted
Jan 29, 2017
Closes
Mar 17, 2017
Employment Status
Full Time
JOIN US AS A Team Lead - Fraud PreventionSimilar Industry Titles and Key Words: FRS Contact Centers, Fraud PreventionUse your skills, experience and talents to be a part of groundbreaking thinking and visionary goals.  As a Team Lead, you'll take the lead as you…
  • Lead a team of approximately 10-12 contact center team members toward the achievement of the established quality, productivity and service level goals. 
  • Utilize leadership strategies that promote business understanding, trust, accountability, communication, recognition and consistency.
  • Develop a thorough understanding of policies and procedures to effectively handle calls and maximize leadership and development of team.
  • Hold others accountable, recognize strong performance and take action when performance is not meeting expectations.
  • Effectively communicate system and/or procedural changes to team members to promote thorough understanding.
  • Deliver on guest retention satisfaction and service recovery strategy, guest segmentation and sharing guest intelligence.
Requirements
  • Four year college degree or equivalent experience
  • 0-2 years of leadership experience
  • Ability to develop, motivate and manage team members in a fast-paced environment
  • Strong passion for the brand and delivering a great guest experience with every interaction
  • Excellent time management, communication - written and verbal, interpersonal skills
  • Proven ability to draft, edit and reply to guest contacts

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