Scrum Team - System Analyst

Minneapolis, Minnesota
Feb 01, 2017
Mar 02, 2017
Employment Status
Full Time

Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 225,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs. UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.




At UCare, we deliver high-quality health coverage and services to help members of all ages maintain and improve their health. It's a big job that takes innovative ideas, strategic partnerships, and a commitment to doing the right thing. Above all, it takes a compassionate team that is dedicated to making a real difference in the lives of our members and our communities.



Working at UCare is more than just a career; it's a mission. A mission that defines us as professionals, unites us as an organization, and shapes how we interact with our members and each other. Our values of integrity, community, quality, flexibility, and respect permeate every aspect of our organization - from who we are and how we act, to what we do and how we do it. We owe our continued success to our employees who proudly embody our mission and values in everything they do.




Position Description

Active and self-motivated, as a Scrum Team member you contribute to successful delivery of an organizational Encounter Data Solution. This position is primarily responsible for providing support for the Encounters application and related databases or systems ensuring UCare meets the accuracy and timeliness requirements for our regulatory agencies.  This includes responding to incidents, escalating issues when appropriate, conducting application maintenance and upgrades, and insuring that the application is optimized with respect to its overall performance and ability to satisfy business requirements.

Specific duties and responsibilities include:


Manage the Encounters calendar.  Ensure the production calendar accurately reflects user operations, system support operations, migrations to new releases, and any other events which could impact throughput. Communicate these events to all stake-holders.  

Document and report system and/or application issues to users and development staff in a timely manner, including all relevant information and an assessment of the priority level of an issue; document system changes in the system log. Ensure system issues are appropriately closed.  

Act as an internal consultant, advocate, mentor, and change agent providing expertise and technical guidance on complex Encounters projects across several lines of business.

Assist Product Owner with Product Backlog Management and user story development and prioritization. 

Participate in Sprint Planning, Sprint Review, Sprint Retrospective and Daily Scrum stand-ups.

Participate as a member of the Development Team. 

Provide transparent and continual feedback to Scrum team members and post sprint updates to Product Owners for backlog refinement 

Document and develop requirements for multiple system components (i.e., database, applications, operations, system environment, etc.).

Collaborate and align cross-functionally with the business to understand/influence business requirements while considering IT goals and objectives and new and emerging technologies. 

Create and maintain system monitoring, automation, scheduling, and alert processes. 

Perform weekend and evening support as needed or scheduled.  

In conjunction with the Data Services team, insure that any data collected is being properly managed in accordance with policies regarding privacy, archival and retention.  

Assist as needed with applications supported by the ITSM & Systems Support Team within IS.

Other projects and duties as assigned. 


Bachelor's degree in Computer Science preferred; demonstrated experience may be considered in lieu of degree. 

Required Experience

Strong analytical and product management skills required, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements. Expertise in the implementation, support and troubleshooting of production environments.  Experience with system and application linkages to enterprise monitoring, automation, and dashboards. Biztalk exposure and 837 transaction experience. Four or more years of experience with business and technology leadership, leading or mentoring teams, working with cross functional teams. Eight or more years of technical experience with systems analysis, design.

Preferred Experience

Certification or experience with ITIL v3 Framework. Knowledge in UNIX and Windows operating systems. Understanding of relational database concepts with experience using Oracle. Knowledge of scheduling tools, preferably Appworx or UC4. Technical knowledge of UNIX, Oracle, scripting, troubleshooting techniques, and system analysis skills.   Two years working in Agile teams with experience in developing/updating Epics, User Stories, Acceptance Criteria and project documentation.  Experience in Test Driven Development and automated unit testing

Knowledge of other Agile approaches: XP, Kanban, Crystal, FDD.  Knowledge and/or experience with Encounters.


UCare is proud to be a recognized Star Tribune Top Workplace for the 7th consecutive year. As a part of our collaborative team, you'll experience the rewards that come with helping others and seeing the positive results of your hard work. We value and respect each individual's ideas and contributions, and give you the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, a myriad of volunteer activities, and a number of other rewards. If you're looking for a welcoming environment that celebrates what you have to offer, helps you build on your strengths, and gives you the opportunity to truly make a difference, we invite you to apply.


As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.


Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers. At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

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