Doherty Staffing Solutions

Customer Care Agent

7 days left

Eau Claire, Wisconsin
Depending on Qualifications
Nov 15, 2017
Nov 24, 2017
Customer Service
Job Type
Employment Status
Full Time

Customer Care Agent

Doherty Staffing Solutions has a rewarding position for Customer Care Agent in Eau Claire, WI. Schedules for these full-time and part-time opportunities will be within the operating hours of 6:00 am -10:00 pm. Employees must be able to work either every Saturday or every Sunday and must be available to work holidays. Compensation for merchandise specialists is $11.00 per hour.

The Customer Care Agent positions exists in a call center environment. The company's focus is providing customer service support to various large box retailers across the United States. We are seeking a team-player to join our team and provide the ultimate customer service experience in a timely and professional manner.

Customer Care Agent Responsibilities

· The Customer Care Agent positions are responsible for:

· Interact with customers to provide information for entire shift

· Maintain productivity standards

· High level of professional customer service

· Accurately process transactions regarding products and services

· Accurately record all customer contacts

· Move fluently through computer system to track, gather information, and/or troubleshoot customer issues

· Refer unresolved customer issues to designated call center department or supervisor for resolution

Customer Care Agent Requirements

· The following are required for the Customer Care Agent role:

· High School Diploma or Equivalent

· Adhere to schedule with some flexibility for overtime and under-time hours

· Work all holidays including Black Friday, Cyber Monday and Big Game Sunday

· Computer literate including Word and E-mail

· Strong problem solving skills

· Attend all training (1-2 weeks)

· Pass daily knowledge assessments in training


If you are interested in joining our team as a Customer Care Agent, please click Apply Now. For questions and inquiries, please call our Eau Claire office at 715.514.3500.

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