Doherty Staffing Solutions

Customer Service Representative

Eau Claire, Wisconsin
Depending on Qualifications
Oct 18, 2017
Oct 27, 2017
Customer Service
Job Type
Employment Status
Full Time

Customer Service Representative

Doherty Staffing Solutions has a rewarding position for Customer Service Representatives in Eau Claire, WI. Schedules for these full-time and part-time opportunities will be within the operating hours of 6:00 am -10:00 pm. Employees must be able to work either every Saturday or every Sunday and must be available to work holidays. Compensation for merchandise specialists is $11.00 per hour.


The Customer Service Representative positions exists in a call center environment. The company's focus is providing customer service support to various large box retailers across the United States. We are seeking a team-player to join our team and provide the ultimate customer service experience in a timely and professional manner.

Customer Service Representative Responsibilities

· The Merchandise Specialist positions are responsible for:

· Interact with customers to provide information for entire shift

· Maintain productivity standards

· High level of professional customer service

· Accurately process transactions regarding products and services

· Accurately record all customer contacts

· Move fluently through computer system to track, gather information, and/or troubleshoot customer issues

· Refer unresolved customer issues to designated call center department or supervisor for resolution

Customer Service Representative Requirements

· The following are required for the Merchandise Specialist role:

· High School Diploma or Equivalent

· Adhere to schedule with some flexibility for overtime and under-time hours

· Work all holidays including Black Friday, Cyber Monday and Big Game Sunday

· Computer literate including Word and E-mail

· Strong problem solving skills

· Attend all training (1-2 weeks)

· Pass daily knowledge assessments in training


If you are interested in joining our team as a Customer Service Representative, please click Apply Now. For questions and inquiries, please call our Eau Claire office at 715.514.3500.

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