Customer Service Representative
Direct Hire Customer Service Representatives
Doherty Top Talent is currently partnering with a leading supplier in banner and display creation located in Brooklyn Center, MN! We are seeking Direct Hire Customer Service Representatives to work from 9:30am-6:00pm for these exciting opportunities that offer an opportunity to gain experience and grow with a company. Direct Hire Customer Service Representatives earn $14.50 per hour.
Direct Hire Customer Service Representatives Responsibilities:
- Retain a thorough understanding of the company's products; including their features, benefits and specifications is required. Competent knowledge of the pricing, manufacturing processes, and company guidelines.
- Provide phone services to customers when placing request & orders, supply product information and provide status inquires on any open orders.
- Attract potential customers and maintain existing client retention by answering product and service questions and suggesting information about other products and services.
- Keep records of customer interactions & transactions, recording details of inquiries, updating account information, complaints and comments.
- Resolve service or billing complaints by exchanging merchandise, refunding money, or adjusting bills.
- Maintain financial accounts by processing customer adjustments.
- Communicate with sales reps on a regular basis concerning customer accounts, product complaints, or delivery delays to achieve annual goals for each region.
- Enter and edit orders, manage new account process, credit process and make order revisions.
- Open customer accounts by recording account information.
- Prepare product or service reports by collecting and analyzing customer information.
- Email the VP of Sales & Territory Manager and or sales staff for all quotes and ensure all quotes are completed and returned within 24 hours of receipt.
- Enter all claims timely and accurately.
Direct Hire Customer Service Representatives Requirements:
- High School diploma or equivalent required
- 1-2+ years of Customer Service required
- Computer experience and data entry accuracy are essential.
- Use of phones, fax machines, copiers, calculators and other office equipment is required.
- Good grammar and oral communication skills are required including clear speaking voice and positive phone manner.
To apply for the Direct Hire Customer Service Representative position, please click Apply Now and complete our online application. For questions or further information about Direct Hire Customer Service Representative position, please call your closest Doherty Top Talent office or email firstname.lastname@example.org.
- Brooklyn Park: 952-715-5200
- Edina: 952-832-8363
- Minneapolis: 612-208-1611
- Roseville: 651-489-5000
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