Customer Service Rep

Saint Cloud, MN
Depending on Qualifications
Dec 20, 2016
Feb 22, 2017
Customer Service
Job Type
Employment Status
Full Time

Doherty Top Talent is currently seeking a Customer Service Representative for our client in St. Cloud, MN. Qualified candidates must possess excellent customer service, a sales mentality and able to work well in a team environment.

Job Duties:
  • Negotiate pricing on loads with customers.
  • Accountable for providing excellent Customer Service to all Customers & Carriers, including pricing, current loads & delivery information.
  • Ensure information for invoicing and settling carriers is correct.
  • Work closely with Admin Department securing information on qualified Carriers and credit information on current and new Customers.
  • Verify all information on each load with Customer, Carrier, & Driver.
  • Work closely with team members, logistics team, Admin Department as well as Specialized dispatch, communicating available freight and booking freight to keep Specialized trucks loaded.
  • Work closely with Team Leads on loads with Customer credit issues.
  • Each Logistics Customer Service team member will work towards achieving and maintaining Company goals by booking an expected amount of loads per week/month.
  • Once skills and abilities have been met you will be trained in the techniques of Champion Calling.
  • Attend company meetings & educational classes & seminars as directed.
  • Other duties as directed by Team Leader, Manager, and Owners
Preferred Knowledge, Skills and Abilities:
  • College degree or 2-4 years work experience, sales/customer service training helpful
  • Above average communication skills
  • An understanding of the transportation/logistics industry, or desire to learn
  • Self motivated & innovative - able to work with little supervision
  • Able to multi task and prioritize task at hand
  • Excellent Customer Service, phone skills, & computer skills
  • The ability to work in a fast paced environment, with a smile on your face!
  • A Grand Champion Attitude and Honest Character will guarantee your success!

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