Doherty Staffing Solutions

Customer Service Rep

Saint Cloud, MN
Depending on Qualifications
Dec 20, 2016
Feb 22, 2017
Customer Service
Job Type
Employment Status
Full Time

Doherty Top Talent is currently seeking a Customer Service Representative for our client in St. Cloud, MN. Qualified candidates must possess excellent customer service, a sales mentality and able to work well in a team environment.

Job Duties:
  • Negotiate pricing on loads with customers.
  • Accountable for providing excellent Customer Service to all Customers & Carriers, including pricing, current loads & delivery information.
  • Ensure information for invoicing and settling carriers is correct.
  • Work closely with Admin Department securing information on qualified Carriers and credit information on current and new Customers.
  • Verify all information on each load with Customer, Carrier, & Driver.
  • Work closely with team members, logistics team, Admin Department as well as Specialized dispatch, communicating available freight and booking freight to keep Specialized trucks loaded.
  • Work closely with Team Leads on loads with Customer credit issues.
  • Each Logistics Customer Service team member will work towards achieving and maintaining Company goals by booking an expected amount of loads per week/month.
  • Once skills and abilities have been met you will be trained in the techniques of Champion Calling.
  • Attend company meetings & educational classes & seminars as directed.
  • Other duties as directed by Team Leader, Manager, and Owners
Preferred Knowledge, Skills and Abilities:
  • College degree or 2-4 years work experience, sales/customer service training helpful
  • Above average communication skills
  • An understanding of the transportation/logistics industry, or desire to learn
  • Self motivated & innovative - able to work with little supervision
  • Able to multi task and prioritize task at hand
  • Excellent Customer Service, phone skills, & computer skills
  • The ability to work in a fast paced environment, with a smile on your face!
  • A Grand Champion Attitude and Honest Character will guarantee your success!