Bilingual Customer Service Representatives
Doherty Top Talent is seeking Technical Customer Service Representatives to join a high-growth, high-energy company in Anoka, MN that designs, markets, and distributes the most popular cake decorations and bakery supplies in the bakery industry. Locally owned and operated since 1919, this company encourages new ideas, supports and fosters innovation and loves to promote from within. This company also prides itself on being environmentally conscious and operates their business in an environmentally friendly manner. The Technical CSR will be completing Microsoft Excel entries and providing technical support for customers and clients. The hours for this position are 10:15am-7pm four days a week and Saturdays 7am-2pm (required).
- Provide technical support and customer service on all software system platforms and applications to present and potential customers.
- Take a high volume of inbound calls from customers and provide those customers with excellent customer service.
- Perform question diagnosis while guiding users through step-by-step solutions.
- Able to provide solutions such as, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, resolving username and password problems and assisting with navigating around application menus.
- Candidates must be bilingual in Spanish and English.
- Strong knowledge of software applications including spreadsheet (Microsoft Excel), word processing (Microsoft Word), presentations (Microsoft PowerPoint) and e-mail (Microsoft Outlook).
- Minimum high school diploma or equivalent.
- Must be able to type at least 40 wpm.
- Experience providing phone support or helpdesk support preferred but not required.
- Proficiency using PCs and Macs including, major browsers (IE, FF, Safari, Chrome) and other web-based applications.
Please apply online at http://doherty.jobs, or contact your nearest Doherty recruiter.
- Brooklyn Park: 952-715-5200
- Edina: 952-832-8363
- Minneapolis: 612-208-1611
- Roseville: 651-489-5000
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