Humera - Administrative and Professional Staffing

Call Center Associate

7 days left

Location
Maplewood, MN, USA
Salary
Contact For Rate
Posted
Mar 25, 2017
Closes
Apr 03, 2017
Job Type
Employee
Employment Status
Full Time
Call Center Associate :
Humera is seeking a Call Center Associate for our client in Maplewood, MN. The person in this role will have a positive attitude and enjoy working with the public. This is a long-term contract opportunity! There are full-time and part-time positions available.
Duties:
  • Ensuring customer satisfaction
  • Making efforts to increasing sales, and building customer loyalty through a positive and engaging first point of contact
  • Maintain relationships with customers
  • Other duties as assigned

Requirements:
  • High school diploma/ or general education degree (GED) with one to three months related customer relations experience and/or training using automated phone and computer tools; or equivalent combination of education and experience. Call center background preferred; bilingual preferred.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals and computers and write error free correspondence with basic math skills.
  • Ability to navigate effectively using several systems and dual monitor as required. Data entry 10,000 KSM or 40 WPM preferred.
  • Demonstrates “a can do attitude” with strong multi-tasking skills. Able to work in constantly changing, fast paced environment while maintaining a professional demeanor that meets or exceeds Lexus standards.
  • Understands calls may be monitored and recorded for quality assurance and training purposes; with periodic reviews for process improvements.
  • Strong time management skills; able to quickly and accurately troubleshoot and problem solve within pre-established guidelines while considering the best interests of the customer and company.
  • Must be at least 18 years of age. Valid driver's license and driving record in good standing that meets VAG policy.
  • Must work a consistent and predictable schedule with flexibility to work overtime, evenings, and Saturdays as determined by management.
    Schedule:
      Full Time Shift:
    • Monday-Thursday 10:30AM-7PM
    • Friday 9:30-6PM
    • Sats. 8-4:30PM working two Saturdays on and 2 off per month
    • Wednesdays will be scheduled day off
      OR
    • Monday-Fridays 8AM-430PM
    • Rotation 2 Saturdays on and 2 off
    • Wednesdays (off when working Sats) and Sundays off during the week
      OR
    • Monday-Fridays 9:30 AM-6PM
    • Rotations 2 Saturdays on and 2 off
    • Thursdays (off when working Sats) and Sundays off during the week
      Part Time Shift:
    • Tuesday - 2P-7P
    • Wednesday - 2P - 7P
    • Thursday - 2P - 7P
    • Friday - 12 - 6P
    • Saturday 10:30A - 4:30 P