Humera - Administrative and Professional Staffing

Call Center Associate

Location
Maplewood, MN, United States
Salary
Contact For Rate
Posted
Apr 24, 2017
Closes
Apr 27, 2017
Job Type
Employee
Employment Status
Full Time
Call Center Associate :
Humera is seeking a Call Center Associate for our client in Maplewood, MN. The person in this role will have a positive attitude and enjoy working with the public. This is a long-term contract opportunity! There are full-time and part-time positions available.
Duties:
  • Ensuring customer satisfaction
  • Making efforts to increasing sales, and building customer loyalty through a positive and engaging first point of contact
  • Maintain relationships with customers
  • Other duties as assigned

Requirements:
  • High school diploma/ or general education degree (GED) with one to three months related customer relations experience and/or training using automated phone and computer tools; or equivalent combination of education and experience. Call center background preferred; bilingual preferred.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals and computers and write error free correspondence with basic math skills.
  • Ability to navigate effectively using several systems and dual monitor as required. Data entry 10,000 KSM or 40 WPM preferred.
  • Demonstrates “a can do attitude” with strong multi-tasking skills. Able to work in constantly changing, fast paced environment while maintaining a professional demeanor that meets or exceeds Lexus standards.
  • Understands calls may be monitored and recorded for quality assurance and training purposes; with periodic reviews for process improvements.
  • Strong time management skills; able to quickly and accurately troubleshoot and problem solve within pre-established guidelines while considering the best interests of the customer and company.
  • Must be at least 18 years of age.
  • Must work a consistent and predictable schedule with flexibility to work overtime, evenings, and Saturdays as determined by management.
    Schedule:
      Full Time Shift:
    • Monday-Fridays 9:30 AM-6PM
    • Rotations 2 Saturdays on and 2 off
    • Thursdays (off when working Sats) and Sundays off during the week

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