Humera - Administrative and Professional Staffing

Bilingual (Spanish) Service Desk Specialist

Location
Minnetonka, MN, USA
Salary
Contact For Rate
Posted
Feb 20, 2017
Closes
Feb 25, 2017
Job Type
Employee
Employment Status
Full Time
Billingual Service Desk:
Humera has an opening for a Bilingual (Spanish) Service Desk Specialist for our client in Minnetonka, MN. Our client is a medical technology and services provider dedicated to advancing the practice of medicine by reducing risk wherever possible and contributing to successful outcomes for every patient. The candidate in this position will provide world class customer service experiences to the variety of internal clients. You will follow directions and scripts as well as work by a defined process. This is a contract-to-hire opportunity for the right candidate.
Duties:
  • Communicate over the phone and helping others with their minor technical issues
  • Work in a fun call center environment
  • Problem solving and trouble shooting

Requirements:
  • Strong customer service & oral communication skills
  • Technical Aptitude & interests
  • IT/Technical knowledge
  • Understanding of different software programs and basic functionality
  • Bilingual- fluent in Spanish (written and spoken)
  • Prior help desk experience is helpful but not a requirement
  • Ability to follow policy & directions (or scripts)
  • Document questions/answers (written communication skills)
  • College degree (preferred, not required)

Schedule:
  • Training (First 2 Weeks): Monday - Friday, 8 am to 5 pm
  • Monday - Friday, 8 am to 5 pm