Doherty Staffing Solutions

Senior Customer Service Representatives

Minneapolis, Minnesota
Depending on Qualifications
May 16, 2017
Jul 27, 2017
Customer Service
Job Type
Employment Status
Full Time
Senior Customer Service Representatives

Doherty Top Talent is currently partnering with a leader in the insurance industry located in Golden Valley, MN. We are seeking Senior Customer Service Representatives to work this full-time, long-term opportunity with regular business hours Monday-Friday. Compensation starts at $18 per hour.

Senior Customer Service Representatives Responsibilities:
  • Respond to, validate, and/or approve varied and complex customer service requests and inquires for all customer segments, including top customers.
  • Apply industry and product knowledge, and follow established practices and standards.
  • Review, research, problem solve, and recommend resolutions for non-routine customer inquiries.
  • Escalate to next level as needed
  • Mentor other team members and act as a resource for assigned area.
  • Coordinate and assist with team and department projects.
  • Participate in special assignments as required to meet business needs.
  • Influence business results by providing proactive customer service, education and communication.
Senior Customer Service Representatives Requirements:
  • Previous call center experience.
  • Proficient computer skills and ability to navigate multiple systems simultaneously.
  • Skilled at web-based research.
  • Experience in Financial or Insurance industry preferred.
Contact To apply for the Senior Customer Service Representative position, please click Apply Now and complete our online application. For questions or further information about the Senior Customer Service Representative position, please call your closest Doherty Top Talent office or email
  • Brooklyn Park: 952-715-5200
  • Edina: 952-832-8363
  • Minneapolis: 612-208-1611
  • Roseville: 651-489-5000
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