7 days left
- Employment Status
- Full Time
Doherty Top Talent is currently partnering with an exciting, growing company located in St. Cloud, MN. We are seeking a Customer Service Representative. The schedule for this position is Mon-Fri day shift. Compensation is $12-$14/hr.
Customer Service Representative Responsibilities:§ Responsible for answering all new inbound calls and chats. § Qualifying the calls and chats, then right routing to the appropriate rep. § Accountable for completing the contact strategy of assigned inbound and outbound campaigns, projects and initiatives within designated service levels. § Deliver a high-quality customer experience that demonstrates situational fluency in product categories and industry verticals. § Bring an entrepreneurial spirit to the role by working with your Coach on piloting scripts, voicemails and email templates to determine the highest conversion rates. § After speaking with you, customers should want to avoid doing a Google search for promotional items because you have effectively communicated that we have a one-stop solution for all promotional product's needs. § Maintain high productivity levels and conversion rates. § Learn all product categories. Understand how they are most often used and become comfortable discussing product features. § Work with sales reps, sales team coaches and sales operations to relay an outstanding customer experience. § Attend training and meetings as required.
Customer Service Representative Requirements/Qualifications:
- General computer skills
- Strong website navigation skills
- Microsoft Word, Excel, PowerPoint
- Strong CRM experience
- Effective written and verbal communication skills essential in role
- Impressive vocal presence and professional phone etiquette
- Ability to handle multiple projects at once (multi-tasking)
- Solid time management and personal organization
- 1+ years of inside sales, call center and/or customer service preferred
- Online chat experience
- Ability to pay attention to high volume of detail
- Ability to work in a fast paced environment and solve issues as they arise
To apply for the Customer Service Representative position, please click Apply Now and complete our online application. For questions or further information about the Customer Service Representative position, please call our St. Cloud office directly at 320-257-2271.
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