Bilingual Customer Service Rep

7 days left

Location
Brooklyn Center, MN
Salary
Depending on Qualifications
Posted
Mar 24, 2017
Closes
Apr 02, 2017
Ref
139731
Category
Customer Service
Job Type
Employee
Employment Status
Full Time
Are you looking to put your Spanish-speaking skills to use at a thriving company with room for growth? Doherty Top Talent is looking for a Bilingual Customer Care Representatives for a client in Brooklyn Center. Hours are 9:30am-6:00pm, Monday-Friday. This is a great opportunity for someone looking to build their career and help others in the process!

Responsibilities:

· Retain a thorough understanding of the company's products; including their features, benefits and specifications is required. Competent knowledge of the pricing, manufacturing processes, and company guidelines.

· Provide phone services to customers when placing request & orders, supply product information and provide status inquires on any open orders.

· Attract potential customers and maintain existing client retention by answering product and service questions and suggesting information about other products and services.

· Keep records of customer interactions & transactions, recording details of inquiries, updating account information, complaints and comments.

· Resolve service or billing complaints by exchanging merchandise, refunding money, or adjusting bills.

· Maintain financial accounts by processing customer adjustments.

· Communicate with sales reps on a regular basis concerning customer accounts, product complaints, or delivery delays to achieve annual goals for each region.

· Enter and edit orders, manage new account process, credit process and make order revisions.

· Open customer accounts by recording account information.

· Prepare product or service reports by collecting and analyzing customer information.

· Email the VP of Sales & Territory Manager and or sales staff for all quotes and ensure all quotes are completed and returned within 24 hours of receipt.

· Enter all claims timely and accurately.

Skills/Experience Required:

  • This position requires successful passing of up to three (3) SME level certifications in all product families as defined by our catalog layout.
  • Computer experience and data entry accuracy are essential. Use of phones, fax machines, copiers, calculators and other office equipment is required.
  • Good grammar and oral communication skills are required including clear speaking voice and positive phone manner.

Please apply today or contact your nearest Doherty recruiter with any questions.

  • Brooklyn Park: 952-715-5200
  • Edina: 952-832-8363
  • Minneapolis: 612-208-1611
  • Roseville: 651-489-5000

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