Bilingual Customer Service Rep

7 days left

Brooklyn Center, MN
Depending on Qualifications
Mar 24, 2017
Apr 02, 2017
Customer Service
Job Type
Employment Status
Full Time
Are you looking to put your Spanish-speaking skills to use at a thriving company with room for growth? Doherty Top Talent is looking for a Bilingual Customer Care Representatives for a client in Brooklyn Center. Hours are 9:30am-6:00pm, Monday-Friday. This is a great opportunity for someone looking to build their career and help others in the process!


· Retain a thorough understanding of the company's products; including their features, benefits and specifications is required. Competent knowledge of the pricing, manufacturing processes, and company guidelines.

· Provide phone services to customers when placing request & orders, supply product information and provide status inquires on any open orders.

· Attract potential customers and maintain existing client retention by answering product and service questions and suggesting information about other products and services.

· Keep records of customer interactions & transactions, recording details of inquiries, updating account information, complaints and comments.

· Resolve service or billing complaints by exchanging merchandise, refunding money, or adjusting bills.

· Maintain financial accounts by processing customer adjustments.

· Communicate with sales reps on a regular basis concerning customer accounts, product complaints, or delivery delays to achieve annual goals for each region.

· Enter and edit orders, manage new account process, credit process and make order revisions.

· Open customer accounts by recording account information.

· Prepare product or service reports by collecting and analyzing customer information.

· Email the VP of Sales & Territory Manager and or sales staff for all quotes and ensure all quotes are completed and returned within 24 hours of receipt.

· Enter all claims timely and accurately.

Skills/Experience Required:

  • This position requires successful passing of up to three (3) SME level certifications in all product families as defined by our catalog layout.
  • Computer experience and data entry accuracy are essential. Use of phones, fax machines, copiers, calculators and other office equipment is required.
  • Good grammar and oral communication skills are required including clear speaking voice and positive phone manner.

Please apply today or contact your nearest Doherty recruiter with any questions.

  • Brooklyn Park: 952-715-5200
  • Edina: 952-832-8363
  • Minneapolis: 612-208-1611
  • Roseville: 651-489-5000

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