Manager, Expense and Team Management

4 days left

Location
Minneapolis, Minnesota
Posted
Feb 24, 2017
Closes
Mar 26, 2017
Job Type
Employee
Employment Status
Full Time

Plus is driven to be the best relocation management company in the industry. We are committed to providing completely customized global mobility programs and flawless execution. Our size is just right – not so vast that you become a number and not so small that any possibility is too great. We invest in our employees by concentrating on continuous training, personal development, and utilizing the Gallup Strengths Finder to explore individual strengths. We understand how important a work-life balance is and believe in creating opportunities to grow both professionally and personally.

We are headquartered in Minneapolis, MN United States with additional offices in London, Hong Kong, and soon to be Shanghai, however we certainly do not believe our global expansion stops there. Our tri-regional model allows us to deliver seamless mobility services in more than 180 countries – and counting! 

Position Overview

The manager of expense management is responsible for the overall management of the day-to-day operations of the expense processors and expense specialist teams. Ensuring that team members are fully engaged in their roles and responsibilities, are meeting expected deadlines, and maintaining real time records to ensure relocating employees and corporate clients experience Delight.

Essential Job Functions

  • Work with the Implementation Team to implement new accounts
  • Collaborate with team members and clients to effectively identify and resolve problems, as well as use new concepts, processes and technologies to create efficiencies
  • Serve as a relocation tax resource for internal and external clients
  • Evaluate, recommend and implement improvements for current service delivery processes and procedures
  • Serve as the service delivery escalation point for internal and external contacts

Manager Functions

  • Maintain and monitor team workload, performance, and service delivery quality
  • Determine baseline service performance metrics and set goals for excellence
  • Ensure successful completion of direct reports’ Performance Goals
  • Assess developmental needs and assist in the initial and ongoing training and education opportunities
  • Conduct quarterly and annual performance reviews with recommendations for salary increases, promotions, and disciplinary action as appropriate
  • Oversee allocation of resources and staff to ensure consistent, high-quality customer service
  • Provide guidance for team members regarding the resolution of routine as well as complex operational and customer service situations
  • Participate in the interviewing, hiring, and retention of highly engaged employees

Skills / Abilities

  • Strong organizational skills with the ability to handle multiple tasks simultaneously
  • Ability to be a self-starter and work autonomously, as well as be part of a successful team
  • Passionate about providing excellent customer service to both internal and external customers
  • Excellent verbal and written communication skills
  • Proactively protects internal and external confidential information
  • Ability to respond resourcefully and constructively to new demands, priorities, and challenges
  • Effective and proactive problem-solving skills
  • Excellent numerical and analytical skills
  • Strong attention to detail

Requirements

  • College degree preferred
  • Management experience in a team-oriented workplace

Why choose Plus Relocation?

Our vision, mission, and values says it all - we have the best employees who care and want to make a difference. Below are just a few additional perks of working at Plus: 

  • Use of Gallup Strengths Finder 
  • Work/Life Balance 
  • Comprehensive health package
  • 401(k) plan
  • Profit Sharing
  • On-Site Gym Membership ($10 annually)
  • On-Site Yoga 
  • Free Personal Training (remote or at on-site gym)
  • Close to downtown Minneapolis (394/169)
  • Free Ramp Parking
  • Wellbeing Program
  • Leadership Focused Development

Want to learn more? Check us out at http://www.plusrelocation.com/careers/. We look forward to hearing from you! 

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