Technical Service Manager

Location
Maple Grove, MN
Salary
Depending on Qualifications
Posted
Mar 03, 2017
Closes
Apr 26, 2017
Ref
143924
Job Type
Employee
Employment Status
Full Time
Doherty Career Solutions is currently recruiting for a Technical Service Manager for an engineered-to-order machinery for their customers. This key position oversees the effective delivery of Field Service, Technical Support, Aftermarket Sales and customer support related activities. Understanding the customer's needs, ensures timely responses are delivered to fulfill respective request and achieve complete customer satisfaction. Establishes and promotes programs that increase service sales revenue. Establishes and implements quality improvement programs. Routinely provides service and warranty activity information to Management. This is a direct hire opportunity with the partnering company.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • LMA: Lead staff, Manage department activity while driving Accountability throughout team
  • Manages all field support activities ensuring the on-time delivery of purchases offerings (install, training, SAT,…) and timely resolution of Warranty related support needs
  • Develops and implements long range programs that deliver to V/TO, promote and continually increase Service Revenue and efficiency in delivery
  • Customer Satisfaction
  • Proactively coordinate Project Management to ensure readiness of FAT Protocol, Spare Parts Kits and other purchases project scope is delivered on time
  • Establish Best Practices, procedures, methodologies and standards for the Technical Service Department
REQUIRED/PREFERRED QUALIFICATIONS:

  • 2 year AA degree with 5+ years' work experience in a technical field supporting capital equipment
  • 4 years of service management experience
  • Proven experience supervising and developing technical staff
  • Prior experience developing policies, procedures and service offerings
  • Demonstrated experience managing escalated issues and developing relationships
  • Proven oral, written, phone and presentation skills. Excellent interpersonal and communication skills with a customer service focus
CONTACT

To submit yourself for the Technical Service Manager opportunity, please first apply online at www.doherty.jobs then call our Doherty Career Solutions office at 952-832-8390. You may also submit a resume directly to dss_careersolutions@doherty.jobs #EngineeringCareers

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