Associate Care Manager

Minneapolis, Minnesota
Mar 01, 2017
Apr 03, 2017
Employment Status
Full Time

Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 225,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs. UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.




At UCare, we deliver high-quality health coverage and services to help members of all ages maintain and improve their health. It's a big job that takes innovative ideas, strategic partnerships, and a commitment to doing the right thing. Above all, it takes a compassionate team that is dedicated to making a real difference in the lives of our members and our communities.



Working at UCare is more than just a career; it's a mission. A mission that defines us as professionals, unites us as an organization, and shapes how we interact with our members and each other. Our values of integrity, community, quality, flexibility, and respect permeate every aspect of our organization - from who we are and how we act, to what we do and how we do it. We owe our continued success to our employees who proudly embody our mission and values in everything they do.




Position Description

The Associate Care Manager  helps facilitate communication for MSHO and MSC+ members by collaborating with case managers, assisting with face to face assessments, telephonic communications, data entry, and coordination with contracted vendors. Associate Care Managers support Care Managers in non-clinical duties to ensure efficient work flow. Specific duties and responsibilities include:  

Assist Care Manager in the determination of member health care needs by collecting data, participating in assessments, and assist with interpreting in order to facilitate the development and implementation of the member's plan of care.   

Provide insight and knowledge into cultural specifics and norms which may effect care delivery to members.  This may include work as an advocate to encourage and explain the benefit of preventative and ongoing health care.    

Facilitate the delivery of care and services within the defined benefit set.  Identify resources that may be available within the community or at no or low cost.     

Collaborate with Care Managers to identify changes in member condition which may warrant reassessment or adjustment to care and services. 

Ensure timely delivery of:  welcome letters, change of Care Manager letters, approvals, mailing of documents, entry of waivered service authorizations, waiver DTRs, and entry of assessments into MMIS to comply with contractual obligations.  Responsible for scheduling appointments for LTCC assessments, ordering medical supplies and DME and follow up as necessary. 

Cross trained to provide back up to central intake coordinator by answering the intake line and managing inboxes. 

Other projects and duties as assigned.  


Two years of post-high school at an accredited college, university or vocational school with a focus on health, social service, psychology or related coursework. Other qualifications considered.

Required Experience

Two years of experience in a community health organization. Familiarity with medical terminology.

Preferred Experience

Experience working for an HMO serving members with Medicare and/or Medicaid coverage. Experience working with state and federally funded programs.  Experience interpreting health information to individuals with varied ethnicity preferred.  Experience working with culturally diverse populations, underserved populations, or the frail elderly. 


UCare is proud to be a recognized Star Tribune Top Workplace for the 7th consecutive year. As a part of our collaborative team, you'll experience the rewards that come with helping others and seeing the positive results of your hard work. We value and respect each individual's ideas and contributions, and give you the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, a myriad of volunteer activities, and a number of other rewards. If you're looking for a welcoming environment that celebrates what you have to offer, helps you build on your strengths, and gives you the opportunity to truly make a difference, we invite you to apply.


As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.


Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers. At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.