Clerical Assistant - Clinical Services

Minneapolis, Minnesota
Mar 04, 2017
Mar 29, 2017
Employment Status
Full Time

Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 225,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs. UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.




At UCare, we deliver high-quality health coverage and services to help members of all ages maintain and improve their health. It's a big job that takes innovative ideas, strategic partnerships, and a commitment to doing the right thing. Above all, it takes a compassionate team that is dedicated to making a real difference in the lives of our members and our communities.



Working at UCare is more than just a career; it's a mission. A mission that defines us as professionals, unites us as an organization, and shapes how we interact with our members and each other. Our values of integrity, community, quality, flexibility, and respect permeate every aspect of our organization - from who we are and how we act, to what we do and how we do it. We owe our continued success to our employees who proudly embody our mission and values in everything they do.




Position Description

Collaborate with Clinical Services staff to provide administrative functions and project support for Care Management and Operations and Training staff.  Specific duties and responsibilities include:

Understand applicable policies and procedures of the Clinical Services Department.

Provide clerical support for the Care Management, Disease Management, and Operations staff, including coordinating meetings, survey prep and processing, calendars, arrange conference rooms, finalize agendas, and take minutes.

Assistance with orientation of new Clinical Services staff. Review and provide training on Microsoft Outlook, fax/copier, login and password introduction, and HUB navigation.

Run Access and Excel data base reports and distribute.

Coordinate mailing projects both internally and externally.

Coordinate, prepare, and verify daily regulatory required member and provider outbound correspondence.

Order office supplies and maintain departmental supply inventory.

Complete new employee Onboarding Requests, supplies for new employee workstations, schedule system trainings, and meet with leadership to develop initial 2 week training/orientation work schedules.

Register all CLS employees for external seminars and conferences. Assist with travel arrangements as needed.

Ensure meeting rooms and materials are prepared for Care Management meetings.

Provide backup assistance to other department assistants in the Clinical Services Department.

Assist with incoming departmental mail distribution. Verify departmental printers are free of PHI information at the end of each day. 

Complete monthly corporate card statements and assist staff with expense report procedure. 

Knowledgeable in Amisys and CCMS to search for member information. 

Other projects and duties as assigned.


High School graduate or equivalent. Completion of 2-year secretarial program or college preferred.

Required Experience

Two years' administrative/clerical experience. Extremely proficient PC skills required.  Experience in PowerPoint, Excel, and Microsoft Word.

Preferred Experience

Experience in health care or managed care setting preferred.  Project management experience a plus.  Experience in Visio and Access.


UCare is proud to be a recognized Star Tribune Top Workplace for the 7th consecutive year. As a part of our collaborative team, you'll experience the rewards that come with helping others and seeing the positive results of your hard work. We value and respect each individual's ideas and contributions, and give you the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, a myriad of volunteer activities, and a number of other rewards. If you're looking for a welcoming environment that celebrates what you have to offer, helps you build on your strengths, and gives you the opportunity to truly make a difference, we invite you to apply.


As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.


Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers. At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

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