Operations Associate - Data Entry/customer Service

Employer
Location
Minneapolis, Minnesota
Posted
Mar 03, 2017
Closes
Mar 31, 2017
Category
Customer Service
Employment Status
Full Time
Under general supervision, responsible for effectively managing customer service requests and inquiries by accurately applying knowledge of company's business, products, customers, and operations. Successfully influences business results by: establishing and maintaining effective customer relationships; ensuring a high degree of productivity and quality; and recommending process improvements for assigned functional area. Accountable for adhering to established guidelines, policies and procedures and meeting/exceeding all benchmarks.  Interested candidates are encouraged to apply online now! or email in your resume to plymouth@prostaff.com For further questions, please call the Plymouth Pro Staff office at 763-785-5352 and reference job ID: 272403 Essential Job Functions: Respond to, validate, and/or approve varied and complex customer service requests and inquires for all customer segments, including top customers, by applying knowledge and  following established practices and standards. 60%  Review, research, problem solve, and recommend resolutions for non-routine customer inquiries. Escalates to next level as needed.15%  Mentor other team members and act as a resource for assigned area.10%  Coordinate and assist with team and department projects. Participate in special assignments as required to meet business needs. 5%  Influence business results by providing proactive customer service, education and communication.10%

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