Behavioral Health Supervisor

Minneapolis, Minnesota
Mar 08, 2017
Apr 19, 2017
Employment Status
Full Time

Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 225,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs. UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.



At UCare, we deliver high-quality health coverage and services to help members of all ages maintain and improve their health. It's a big job that takes innovative ideas, strategic partnerships, and a commitment to doing the right thing. Above all, it takes a compassionate team that is dedicated to making a real difference in the lives of our members and our communities.



Working at UCare is more than just a career; it's a mission. A mission that defines us as professionals, unites us as an organization, and shapes how we interact with our members and each other. Our values of integrity, community, quality, flexibility, and respect permeate every aspect of our organization - from who we are and how we act, to what we do and how we do it. We owe our continued success to our employees who proudly embody our mission and values in everything they do.




Position Description

This position is responsible to oversee the daily operations of the Behavioral Health Intake, Utilization Review and Case Management team. Participate in recruiting and hiring of behavioral health staff.  Collaborate with Behavioral Health Manager in evaluation of staff performance, planning staff education and mentoring. Monitor authorization activities, inter-rater reliability (IRR), and other quality measures to insure contractual and regulatory requirements are met.  Collaborate with medical Utilization Review, SNBC Care Navigators, Restricted Recipient Case Managers, Care Coordinators, and Medical Directors to assist with complex cases that involve behavioral health. Facilitate connecting members with appropriate mental health and chemical health services. Specific duties and responsibilities include:  

Perform duties and responsibilities of Behavioral Health Utilization Review. This includes initiation of first level medical necessity review, issuing an organizational determination, and routing to the Medical Director for review. 

Supervise Behavioral Health Intake and Utilization Review daily operations, pend list, and turnaround time. Monitoring individual productivity and team assignments to make adjustments when needed to stay in compliance. 

Collaborate with Behavioral Health Manager on recruitment, interviewing, and hiring of new staff. Evaluate and develop training tools and educational materials. Support mentoring for new and current staff. 

Provide timely and effective performance feedback.  Write and deliver performance evaluations. 

Develop and maintain a comprehensive knowledge of UCare products and members benefits. Understand, implement, and support the Evidence of Coverage, Certificate of Coverage, and Member Contracts. 

Understand and follow UCare criteria hierarchy of utilization review.  Understand and follow Clinical Services and UCare organizational policies. 

Identify gaps in Behavioral Health InterQual, Medicare, Medical Assistance, and UCare Medical Policy. 

Collaborate with Behavioral Health Manager to evaluate, develop, and implement behavioral health case management. 

Other projects and duties as assigned.


Associate or Bachelor Degree in Nursing or Master Degree in Social Work. Current Minnesota license as an Registered Nurse or Licensed Clinical Social Worker required.

Required Experience

Three years of Behavioral Health Utilization Review experience.  Five years of Behavioral Health clinical experience.

Preferred Experience

One year of supervisory experience.  Experience with NCQA, state regulatory standards, and Centers for Medicare and Medicaid Medicare Advantage requirements.  Behavioral Health case management experience


UCare is proud to be a recognized Star Tribune Top Workplace for the 7th consecutive year. As a part of our collaborative team, you'll experience the rewards that come with helping others and seeing the positive results of your hard work. We value and respect each individual's ideas and contributions, and give you the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, a myriad of volunteer activities, and a number of other rewards. If you're looking for a welcoming environment that celebrates what you have to offer, helps you build on your strengths, and gives you the opportunity to truly make a difference, we invite you to apply.


As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.


Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers. At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

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