Merchandise Specialist

Location
Eau Claire, WI
Salary
Depending on Qualifications
Posted
Apr 04, 2017
Closes
Apr 06, 2017
Ref
142211
Category
Customer Service
Job Type
Employee
Employment Status
Full Time

Merchandise Specialists

Doherty Staffing Solutions has a rewarding position for Merchandise Specialists in Eau Claire, WI. Schedules for these full-time positions will be within the operating hours of 6:00 am -10:00 pm. Employees must be able to work either every Saturday or every Sunday and must be available to work holidays. Compensation for merchandise specialists is $10.75 per hour.


Summary

The Merchandise Specialist positions exists in a call center environment. The company's focus is providing customer service support to various large box retailers across the United States. We are seeking a team-player to join our team and provide the ultimate customer service experience in a timely and professional manner.

Merchandise Specialists Responsibilities

The Merchandise Specialist positions are responsible for:

· Interact with customers to provide information for entire shift

· Maintain productivity standards

· High level of professional customer service

· Accurately process transactions regarding products and services

· Accurately record all customer contacts

· Move fluently through computer system to track, gather information, and/or troubleshoot customer issues

· Refer unresolved customer issues to designated call center department or supervisor for resolution

Merchandise Specialists Requirements

The following are required for the Merchandise Specialist role:

· High School Diploma or Equivalent

· Adhere to schedule with some flexibility for overtime and under-time hours

· Work all holidays including Black Friday, Cyber Monday and Super Bowl Sunday

· Computer literate including Word and E-mail

· Strong problem solving skills

· Attend all training (1-2 weeks)

· Pass daily knowledge assessments in training

Contact

If you are interested in joining our team as a Merchandise Specialist, please click Apply Now. For questions and inquiries, please call our Eau Claire office at 715.514.3500.

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