Customer Service Representative
- Employment Status
- Full Time
Do you strive to help others and the community? Do you have great interpersonal and customer service skills? Pro Staff may have the right opportunity for you! This is a Direct Hire opportunity for a Customer Service Representative located in the St. Paul area. This is an exciting and rewarding opportunity! Hours: 8:00AM - 5:00PM, Monday- Friday. Candidates must be comfortable working evenings/weekends if needed Pay: $16-17/hour APPLY NOW or give us a call at 651-291-7811 for more information! Job duties but not limited to: • Answer customer and clients calls and respond to emails. • Provide technical support to customers: web navigation, resetting of passwords, guiding customer on the website. • Keeping record of customer interactions, details of inquiries, and comments, as well as actions taken. • Communicate with management team when questions and problems arise. • Utilize computer system to investigate and resolve user issues. • Identify and assess customers’ needs to achieve satisfaction. • Follow communication procedures, guidelines and policies. Qualifications: • Associates degree and 1-2 years customer service experience required. Bachelor’s degree preferred. • Strong communication skills. Call center or comparable experience preferred. • High technical literacy. Ability to quickly learn new applications and tools. • Ability to navigate multiple computer systems, applications, and utilize search tools to find information. • Must be able to complete a background check or drug screen as necessary • Able to work some evenings and weekends.