Client Support Specialist

Location
Minnetonka, Minnesota
Posted
Mar 13, 2017
Closes
Apr 14, 2017
Employment Status
Full Time

As a Client Support Specialist, you will support and assist BestMark Account Managers. You will be responsible for a variety of tasks: assist with client setup - work orders, work plans, location set-up / management, survey creation / modification, survey instructions, respond to various client inquiries (new and existing) , etc.

Additional responsibilities: assist with ad hoc client requests, track project progress to ensure 100%, on-time completion, and perform general administrative duties.  

Minimum Skills and Abilities: Individuals best suited for this position possess the following:

  • Strong work ethic
  • Ability to manage multiple tasks at a given time, regularly
  • Natural self-starter with leadership qualities
  • Inherent sense of accountability
  • Extremely detail-oriented
  • Ability to problem-solve  independently
  • Superb written and verbal communication skills
  • Excellent PC skills – MS Office Suite (including Excel, Access)
  • Proven history of making sound judgment decisions
  • Ability to self-help and problem solve independently
  • Ability to communicate and perform effectively, especially under client deadlines  

Preferred Experience

  • Bachelor’s degree in business related fields
  • Experience in customer experience measurement
  • SQL experience
  • HTML experience

This is a full-time, salaried position with possible weekend work required.  Salary is commensurate with experience.  BestMark offers a highly competitive salary and benefits package. Qualified applicants only please forward your resume with specific salary requirements to hiring@bestmark.com.  

About BestMark

BestMark is one of the nation’s largest customer experience measurement and mystery shopping companies.  Our Fortune 50 and Global 500 clients represent some of the most innovative and successful customer-focused organizations in the world.  We are a recognized leader and innovator in our industry and Account Services team plays a critical role to maintaining this position.   Founded: 1986.  Headquarters: Minnetonka, MN.  Website: www.bestmark.com