Customer Service Rep

Location
Anoka, MN
Salary
Depending on Qualifications
Posted
Apr 18, 2017
Closes
Apr 23, 2017
Ref
137959
Category
Customer Service
Job Type
Employee
Employment Status
Full Time

Customer Service Representative

Doherty Top Talent is seeking Customer Service Representatives to join a high growth, high-energy company that designs, markets and distributes the most popular cake decorations and bakery supplies in the bakery industry. Located in Anoka, MN, they sell and distribute products to supermarkets, retail bakeries, ice cream stores, and directly to consumers throughout North America.

Hours are 10am-7pm four days per week and Saturdays (required) 7am-2pm. Compensation for this position is $13/hour.

Customer Service Representative Responsibilities:

· Strong phone and verbal communication skills along with active listening

· Customer focus and adaptability to different personality types

· Ability to multi-task, set priorities and manage effectively

· Proactive problem-solver with good follow-through

· Computer experience necessary

· 2+ years' experience in customer service or customer support is preferred

Customer Service Representative Requirements:

· Manage large amounts of inbound calls in a timely manner

· Follow communication “scripts” when handling different topics

· Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives

· Seize opportunities to upsell products when they arise

· Build sustainable relationships and engage customers

· Meet personal/team qualitative and quantitative targets

· Being bilingual in Spanish and English a huge plus but not required

Contact

To apply for the Customer Service Representative position, please click Apply Now and complete our online application. For questions or further information about the CSR position, please call your closest Doherty Top Talent office or email dtt_rosevilleclerical@doherty.jobs.

  • Brooklyn Park: 952-715-5200
  • Edina: 952-832-8363
  • Minneapolis: 612-208-1611
  • Roseville: 651-489-5000

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