Customer Service Representative-Contract to Hire-Plymouth, MN

Staffing Partners is looking for a Customer Service Representative for our client in Plymouth MN. Contract to hire opportunity with benefits when permanent and Monday-Friday work schedule from 8:30am-5pm. This is an outstanding opportunity if you like to work with people and are looking for a company with exciting future growth potential! 

Responsibilities:

  • Outbound calling to potential customers to secure opportunities for providing services while also providing outstanding customer service and knowledge to prospects.
  • Work cross-functionally with a team to execute on strategies and identify opportunities for adding greater value to the customers.
  • Identify and resolve customer issues/concerns by coordinating with appropriate internal departments to provide solutions.
  • Explaining the benefits of services to potential customers to obtain future business opportunities.
  • Maintain accurate and detailed records of customer interactions, accounts,  issues and orders. 
  • Identify and implement improvements to processes, documents, reports, etc. to benefit team and customers.
  • Other duties and responsibilities as assigned.

Qualifications:

  • High School Diploma or equivalent. 
    • Associates or Bachelor's Degree preferred. 
  • 1+ year of experience in a customer service or office environment. 
  • Proficient in MS Outlook, Word, and Excel.
  • Excellent verbal and written communication skills.
  • Strong multitasking ability. 

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