IT Contract Support
IT Tech Support
Doherty Top Talent is currently partnering with a leader in the hearing aid industry located in Plymouth, MN. We are seeking IT Tech Support professionals to work regular business hours, Monday-Friday for this exciting employment opportunity! Compensation starts at $50,000 annually.
This person will be providing technical support via telephone to Healthcare Professionals with regard to software, hardware, Bluetooth, installing software and troubleshooting customer's operating systems.
IT Tech Support Responsibilities
- Take incoming calls to the Professional Service Call Center (65%)
- Assist IT with special projects (15%)
- Provide training to inter-company personnel with regard to software, hardware and operating systems (10%)
- Special projects as assigned including training opportunities (10%)
- Close relationships with customers and all departments within the organization
IT Tech Support Requirements:
- Effective verbal and written communication and presentation skills; excellent interpersonal skills with a strong team and customer orientation. Must be good at building and maintaining relationships.
- Excellent telephone etiquette.
- Acute detail orientation with a willingness and commitment to follow up.
- Strong time management, organizational, and prioritization skills, with an ability to work in a fast-paced, multitasking environment.
- Ability to analyze and resolve problems
- It Familiarity with database software, Bluetooth, Microsoft Office Suite, PowerPoint, PC Operating Systems.
- High school diploma or equivalent required; Associates degree preferred.
- Background in computer science with 2+ years of IT experience preferred.
To apply for the Direct Hire Customer Service Representative position, please click Apply Now and complete our online application. For questions or further information about Direct Hire Customer Service Representative position, please call your closest Doherty Top Talent office or email firstname.lastname@example.org.
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