Lead Tech Support Specialist | C03
About This Opportunity
Strategically grow and brand assets through leading-edge design, development, construction and preservation. Find innovative solutions to the challenges that arise in a large design/build company. Have a direct impact on real estate, design, construction, maintenance and support operations of stores, distribution centers or headquarters locations.
With limited direction, prioritize and resolve CAD-related issues. Work with Store Design CAD clients, Store Design CAD Development team and TTS support to resolve support-related issues. Research CAD client issues that relate to CAD applications, programming and CAD tools. Work with Store Design CAD Development team to build tools that resolve user issues and assist with testing and piloting customized and enhanced CAD programs and tools. Work with CAD Development team to assist in prioritizing support-related issues and work efforts.
Use your skills, experience and talents to be a part of groundbreaking thinking and visionary goals. As a Technical Support Specialist, you'll take the lead as you…
•Work with CAD clients to research and resolve CAD-related support issues
•Log all incoming support issues and document resolutions
•Support the CAD development process by providing user testing and pilot coordination when applicable
•Work closely with Store Design CAD clients, CAD Development team and TTS to develop ongoing process improvements and best methods to meet the changing needs of clients
•Work with TTS support groups to resolve server, network, print and other issues that affect CAD clients
•Complete special projects as assigned
•Associate's degree or equivalent work experience
•Two plus years in a technical support or troubleshooting role
•Strong technical skills
•Highly developed ability to utilize resources and resolve problems quickly
•Strong attention to detail and quality
•Bachelor's degree in technical field
•Five plus years in a technical support or troubleshooting role
•Working knowledge of Computer Aided Design software
Eligible team members will receive one of the best earnings packages anywhere including competitive pay, all-around insurance coverage, 401(k), flexible scheduling, training and development and many other perks and benefits. Target is an Equal Employment Opportunity Employer and a drug-free workplace.
Expect the Best. At Target, we have a vision: to become the best - the best culture and brand, the best place for growth and the company with the best reputation. We offer an inclusive, collaborative and energetic work environment that rewards those who perform. We deliver engaging, innovative and on-trend experiences for our team members and guests. We invest in our team members' futures by developing leaders and providing a breadth of opportunities for professional development. I t takes the best to become the best and we are committed to building a team that does the right thing for our guests, shareholders, team members and communities.
Minneapolis-based Target Corporation serves guests at stores nationwide and at Target.com. Target is committed to providing a fun and convenient shopping experience with access to unique and highlydifferentiated products at affordable prices. Since 1946, the corporation has given five percent of its income through community grants and programs like Take Charge of Education®.