Outbound Customer Service Representative-Plymouth, MN
Staffing Partners is looking for an Outbound Customer Service Representative for our client in Plymouth MN. Contract to hire opportunity with benefits when permanent and Monday-Friday work schedule from 8:30am-5pm. This is an outstanding opportunity if you like to work with people and are looking for a company with exciting future growth potential!
- Outbound calling to potential customers to secure opportunities for providing services while also providing outstanding customer service and knowledge to prospects.
- Work cross-functionally with a team to execute on strategies and identify opportunities for adding greater value to the customers.
- Identify and resolve customer issues/concerns by coordinating with appropriate internal departments to provide solutions.
- Explaining the benefits of services to potential customers to obtain future business opportunities.
- Maintain accurate and detailed records of customer interactions, accounts, issues and orders.
- Identify and implement improvements to processes, documents, reports, etc. to benefit team and customers.
- Other duties and responsibilities as assigned.
- High School Diploma or equivalent.
- Associates or Bachelor's Degree preferred.
- 1+ year of experience in a customer service or office environment.
- Proficient in MS Outlook, Word, and Excel.
- Excellent verbal and written communication skills.
- Strong multitasking ability.