Temporary Technical Support Specialist

Location
St. Paul
Posted
Apr 12, 2017
Closes
May 05, 2017
Category
Social Services
Job Type
Employee
Employment Status
Full Time

The University of St. Thomas invites qualified candidates to apply for a Temporary Technical Support Specialist position within the Division of Information Technology Services.

This position provides first and second-tier rapid technical support for student, faculty and staff, including critical classroom technology issues, university desktop computers and printers.

The Temporary Technical Support Specialist's responsibilities include providing on-site computer troubleshooting, problem resolution and maintenance for desktop computers and printers; and acting as liaison between the ITS Tech Desk and Rapid Response Team.

This position is expected to last 3-6 months and the expected schedule for this position is 40 hours a week with a rotation of shits - hours varying from 7:00am to 8:00pm, dependent on business needs.  This position is not benefits eligible.

Qualifications:

Minimum qualifications:  High School diploma and three years of experience providing desktop computer operations and software support to include: word-processors, spreadsheets, database construction, presentation packages, Web design, etc.

Preferred qualifications Some college is a plus; experience with St. Thomas' computing environment preferred.

We are seeking candidates with demonstrated understanding of desktop computer operations and application through personal experience and use; demonstrated knowledge in, or aptitude to learn, configuration, troubleshooting and repair of desktop computing devices in a networked environment; very strong organizational and communication skills; customer service attitude with an incredible attention to detail; strong ability to prioritize, multitask, self-manage and problem solve.


The ideal candidate will have familiarity with Mac and Windows computing platforms and presentation technology such as LCD projectors and classroom control systems in a University environment; experience with enterprise desktop management, learning management systems, SharePoint, and incident/request ticketing applications required.


Physical requirements: This job requires some heavy lifting (up to 40 pounds); occasional work in cramped quarters and poorly ventilated tunnels, closets, and cabinets is required.

Inspired by Catholic intellectual tradition, the University of St. Thomas educates students to be morally responsible leaders who think critically, act wisely, and work skillfully to advance the common good.  The successful candidate will possess a commitment to the ideals of this mission statement.

In light of its commitment to create and maintain a safe learning and working environment, employment with the University of St. Thomas requires successful completion of a background screening.

The University of St. Thomas, Minnesota Human Resources Department advertises the official job listing on its website. If you are viewing this posting from a site other than “Jobs at St. Thomas”, the University assumes no responsibility for the accuracy of information.

The University of St. Thomas is an Equal Opportunity Employer

Special Instructions to Candidates:

Applicants will be asked to upload a resume to their profile and copy/paste a cover letter into the application.

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