Sr Analyst - Guest Experience

Minneapolis, Minnesota, United States
Apr 13, 2017
Jun 08, 2017
Employment Status
Full Time
TAKE THE LEAD AS SR. ANALYST, GUEST EXPERIENCESimilar Industry Titles and Key Words: consumer research, market research, quantitative, competitive intelligence, Research Manager, Research Analyst, Associate, customer experience, experience analyst, experience leadBe responsible for identifying guest and competitive trends and understanding their broader business implications.  The team is accountable for identifying and prioritizing opportunities to improve our guest experience, while helping to define the intended enterprise and channel experience for our guests. Your commitment to understanding guest attitudes and behaviors and identifying actionable insights will directly impact Target's business results.It is essential that the successful candidate be able to quickly establish rapport, credibility, trust and respect with peers and partners.As a Sr. Analyst, Guest Experience this role will be focused on supporting our customer experience initiatives and helping the organization understand the root causes of guest experience issues and the impact to the business.  You will be responsible for helping to define, analyze and socialize insights that make a difference to the experiences guests have with Target.Use your skills, experience and talents to be a part of groundbreaking thinking and visionary goals.  As a Sr. Analyst, you'll take the lead as you…
  • Provide a guest-centric point of view that helps build guest empathy with cross-functional partners
  • Oversee the analysis of critical customer experience priorities and opportunities
  • Efficiently synthesize large volumes of unstructured and structured data to understand the guest experience and identify low-hanging fruit opportunities to improve experience and business outcomes
  • Create and manage standardized reports/dashboards to deliver clear, timely, actionable insights
  • Leverage both internally built and external tools to analyze unstructured data including text mining, sentiment analysis, etc. and turn the data into insights that tell the guest story
  • Ensure insight is actionable, clear, timely, and accurate in supporting key Target initiatives
  • Build relationships with partners to understand key needs and help set project priorities, including proactively identify and initiate new research to support priorities
  • Partner across the Guest Experience team to provide one source of truth leveraging industry best practices, evolving analysis and pushing analytical capabilities
  • Stay current on industry research and share relevant information with partners and team
  • BA/BS Degree
  • 5+ years of reporting/analytical experience working with a variety of data sources
  • Strong critical thinking and problem solving skills
  • Excellent analytical, decision-making, project management, and communication skills
  • Ability to assimilate information quickly and accurately
  • Ability to synthesize and clearly communicate highly complex findings to focus on the critical issues and actionable opportunities
  • Ability to work independently, curious learning and self-starter
  • Demonstrated ability to learn new software/systems and tools
Preferred Requirements
  • Experience in customer experience, voice of the customer, Net Promoter and/or passion for customer experience initiatives
  • Familiarity with Clarabridge, Medallia, NetBase and/or other text analytics tools