Data Recognition Corporation

Support Analyst - Information Technology

Apr 14, 2017
Jun 06, 2017
Employment Status
Full Time
Data Recognition Corproation - Maple Grove, MN

No Agencies, Please



Level II Phone support.  This position monitors and controls the processing of programs to ensure the highest levels of service and system availability are attained. Establishes production runs, ensuring that appropriate production support procedures are followed, run documentation and data files are available. Assists in job set up, performs problem identification, escalation and resolution. Communicates status of operations to allow for immediate response to service disruptions. 


Essential Position Responsibilities:

  • Work as part of a project team to meet or exceed customer expectations
  • Follow and demonstrate an understanding of adopted processes/methodologies
  • Develop an understanding of business and technical requirements for each assigned task
  • Maintain and support applications as needed
  • Update production run specifications
  • Create and perform test plans
  • Document steps throughout production processing
  • Participate in project meetings
  • Identify changes to tasks as they occur and notify appropriate team members
  • Respond to and work with appropriate team members to resolve all SMART/Infra requests
  • Work with team members to create accurate task estimates
  • Follow schedules to meet task deadlines
  • May lead projects of moderate complexity
  • May coach more junior technical staff
  • Maintain legacy applications



Qualifications: Qualifications

  • 3+ years IS work experience in production support and development
  • Familiarity with project-specific programming language (SQL Server)
  • Exposure to databases and file structures
  • Strong oral and written communication skills
  • Solid time management skills and ability to multi-task
  • Ability to analyze and resolve problems
  • Strong troubleshooting skills
  • Ability to work independently and in team/collaborative environment
  • Set and meet deadlines

  • Bachelor’s degree in CS, IS or related field OR equivalent work experience


Reporting to this position:  No direct reports


Physical Requirements: 

  • Ability to sit and/or stand for up to 8 hour periods of time
  • Ability to look at a computer monitor, utilize a keyboard and/or mouse for up to 8 hours per day
  • Ability to lift up to 20 pounds as necessary

DRC retains the right to change or assign other duties to this position.

No agencies, please.


Data Recognition Corporation is an Affirmative Action/Equal Opportunity Employer, M/F/D/V




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