Sr Analyst Process Management

Brooklyn Park, Minnesota, United States
Apr 21, 2017
Aug 18, 2017
Employment Status
Full Time

Analyze daily, weekly and monthly operational reports in order to track trends, identify opportunities and determine impacts of strategic and operational changes.  Act as Strategy SME for the  Collections team (work to develop a thorough understanding of strategies, process & technology flows, how to get to data, etc.)  Partners with management team to align analysis with business objectives that fosters continuous improvements.


Provide key support to projects & remediation work, allowing the team to self-serve where possible and minimizing heavy dependency on key partners.  Supporting activities include researching strategies supporting collections, understanding the processes as they cross between business groups such as TTS, Business Systems, BI, etc. 

Produces analysis and fusion of all-source intelligence resulting in monthly trend reporting on 1) Impact of strategy changes on operational metrics; 2) Shifts in operational metrics such as dialer, contacts and scorecard metrics; 3) Inventory trends and targeting efforts by strategy.  Analysis would include specifics around pre-charge off and post charge off Collections data.  

Disseminates and communicates intelligence in both written and oral reports/presentations to impacted leaders and partners.  Communicates impact of variables within analysis and offers proactive solutions to address specific trends within Collections to the Collections leadership team, Business Intelligence (BI) Team and Strategy, Implementation and Control (SIC) Team.

Creates new or ad-hoc reporting templates when needed to help with analysis and to answer questions, addressing changing conditions, portfolio trends, portfolio performance (including Vendor) and legislative impact.  Will have a solid understanding of external factors that may impact the overall Collections portfolio performance.

Acts as a liaison between operations and the reporting team to produce new reports created and to develop requirements for new report requests.

Partners with Collections Operations, CCSS, SIC, and BI team to determine needs and priorities in operational trend analysis.  BI will be a primary, key partner.


Reports to Director, Collections.  Works in a cross-functional, team environment with key partners in Guest Operations, Risk and Service/Strategy and Support.



2-4 years of experience within an Operations environment

Experienced in analysis and proven technical capabilities

Proven ability to analyze and interpret complex data and make recommendations for future action.

Strong client focus and ability to manage expectations.

Solid understanding of Data Warehousing, multidimensional and relational data.

Self-starter able to work with minimal supervision.

Strong analytical, problem solving, and conceptual skills.

Must be able to prioritize and handle multiple tasks and changing priorities.

Excellent verbal and written communications skills, able to communicate clearly and effectively.


Bachelor Degree or equivalent

Collections Operations or Financial background.

Programming experience

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