Customer Service Representative
Direct Hire Customer Service Representative
Doherty Top Talent is partnering with a leader in the food distribution industry in Edina, MN. We are looking for a Direct Hire Customer Service Representative to work shifts scheduled Monday, Tuesday, Friday, and Saturday 6:00am-5:00pm with a 1 hour lunch. Compensation starts at $16 per hour.
Direct Hire Customer Service Representative Responsibilities:
- Respond to a variety of inquiries and complaints including basic contract requirements, quotes, delivery dates, special and automatic shipments for accounts, check on status of a credit, etc.
- Contact other departments and locations within the organization to respond to customer inquiries according to standard scripts and procedures.
- Process orders and shortage requests.
- Maintain records and files regarding customer interactions via Customer Service Management system; access customer account information to facilitate such interactions.
- Monitor, review, research and resolve discrepancies received through merchandise pick up request forms.
- Take action to solve basic problems and escalate more complex ones to Customer Service Manager based on established guidelines.
- Handle incoming calls in a professional, helpful and timely manner.
- Develop and maintain working relationships with key customer contacts; through interactions build an understanding of business issues, future needs, etc.
- Document information and inform sales personnel as appropriate.
Direct Hire Customer Service Representative Requirements:
- High School Diploma or equivalent required
- Two years of customer service experience or equivalent combination of education and experience
- Strong written and verbal communication skills; ability to effectively listen and elicit information. Knowledge of commonly-used customer service concepts, practices, and procedures. Computer literacy and ability to use on-line system for input, maintenance and inquiries. Competency in computer software packages.
- Experience with Salesforce or other CRM a plus.
- May be required to lift and/or move up to 20 pounds. The associate is frequently required to sit/stand/walk.
To apply for the Direct Hire Customer Service Representative position, please click Apply Now and complete our online application. For questions or further information about the Direct Hire Customer Service Representative position, please call your closest Doherty Top Talent office or email email@example.com.
- Brooklyn Park: 952-715-5200
- Edina: 952-832-8363
- Minneapolis: 612-208-1611
- Roseville: 651-489-5000