Health Plan Specialist II

Minnetonka, Minnesota
May 05, 2017
Jun 04, 2017
Job Type
Employment Status
Full Time

Doherty Top Talent is partnering with a large healthcare company located in Minnetonka, MN. We are seeking Customer Service Representatives on 2nd shift for these exciting employment opportunities! This position pays $16.00 per hour.

SUMMARY – The Customer Service Representative (CSR) will be responsible for managing all company inquiries. CSRs are a primary contact for members to resolve service problems for claims, enrollment, billing, and pharmacy - as well as interpreting contracts and explaining benefits. CSRs are responsible for exceptional levels of service satisfaction as they will be assisting members in complex situations.

Customer Service Representative Main Duties/Responsibilities: 

  • Responsible for identifying, researching, and resolving customer concerns, problems, and issues in a timely and courteous manner
  • Work with enrollment, billing, and other departments within the company to resolve member issues, including completing paperwork
  • Field between 30-40 calls per day with an average call length of seven minutes
  • Responsible for managing all inquiries from active, terminated, and prospective members of the company
  • Interact with a number of external and internal customers as well as providers and third-party administrators

Customer Service Representative Key Requirements/Qualifications: 

  • 1-2 year’s customer service experience required
  • Associate’s degree or equivalent work experience required. Bachelor’s degree preferred
  • Excellent verbal and written communication skills
  • Advanced ability to toggle between multiple applications
  • Advanced ability to multi task and manage time effectively
  • Able to effectively handle difficult customer situations

Please apply today or contact your nearest Doherty recruiter with any questions.

  • Brooklyn Park: 952-715-5200
  • Edina: 952-832-8363
  • Minneapolis: 612-208-1611
  • Roseville: 651-489-5000

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