Humera - Administrative and Professional Staffing

Bilingual Customer Service Representative

Location
Anoka, MN, United States
Salary
Contact For Rate
Posted
Oct 05, 2017
Closes
Oct 16, 2017
Job Type
Employee
Employment Status
Full Time
Humera is looking for a Bilingual (Spanish) Customer Service Representative for our client in Anoka, MN. This is an amazing Direct Hire opportunity!
The person in this position will process, quote, answer questions on new and existing orders via phone, fax, and e-mail.
They will work with other departments throughout the organization to ensure customer satisfaction on all processed orders.
Duties:
  • Receive, acknowledge and respond to customers requests by phone, fax, e-mail and written correspondence in a timely and efficient manner
  • Enter orders accurately into the Direct Order Entry (DOE) program. CSR's will meet the performance expectations established by management
  • Be available for incoming calls in the queue as assigned during the Customer Service Department business hours, demonstrating the most professional phone skills a customer could ever expect (exceeding our customers expectations!)
  • Check customer profile prior to entering quotes and/or orders and verify each customer profile is kept current
  • Learn and obtain information on any new product development, system improvements and departmental procedures
  • Conduct, communicate and represent themselves in the most honest, ethical, respectful, loyal and trustworthy behavior toward customers and employees
  • Convey to customers the sincerity of appreciation, value and desire to meet their expectations
  • Display and deliver a positive attitude and respect toward other employees
  • Verify, expedite and update customer order delivery
  • Quote accurate prices of basic assemblies and shapes to customers in an efficient manner (accurate information is supplied by Marketing)
  • Abide by the Employee Handbook. Also, follow instructions listed in the On-Line Resource / Customer Service Department Guidelines for specific departmental policies and procedures
  • Regular and punctual attendance is an essential function of this position
  • All other duties assigned by the Customer Service Manager

Requirements:
  • Fluent in Spanish is required
  • High school diploma or equivalent, minimum 6 to 12 months Customer Service experience and/or training; or equivalent combination of education and experience
  • Ability to calculate figures and amounts such as discounts, percentages, perimeters, tonnage, and commissions
  • Ability to apply basic geometry
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Ability to deal with problems involving several concrete variables in standardized situations

Schedule:
    Regular Hours
    Monday to Friday
    9:00 a.m. to 5:30 p.m.

    Training Hours (Up to 6 months)
    Monday to Friday
    8:00 a.m. to 4:30 p.m.

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