Slot Technical Shift Mgr

Mystic Lake Casino Hotel
Prior Lake
Jun 09, 2017
Jun 23, 2017
Mystic Lake Casino Hotel
Job Type
Employment Status
Full Time
Shift - Hours: Various
Days: TBD - based on business needs
Hiring rate or hiring range: $50,000 - $58,000 based on qualifications
Job Description:

Job Summary

Manages Slot technical projects for an assigned shift, which includes overseeing repairs and maintenance to Slot machines and associated equipment, while ensuring a high degree of guest service, efficiency, and protection of company assets. Tests new equipment and software applications pertaining to slot repair. Monitors the slot on-line data system and addresses any technical problems that are identified. Acts as primary compliance officer on the shift.

Primary Duties:

  1. Schedules and oversees Slot Technicians and coordinates daily tasks to ensure quality service, regulatory compliance, and protection of company assets.
  2. Generates and investigates system activity reports to identify repair and compliance issues. Maintains all hardware and software applications currently being used.
  3. Acts as mentor in development of Floor Tech to Bench Tech. This includes training and development. Completes performance appraisals on direct reports.
  4. Conducts machine verifications for large jackpots and reports results to the Slot Shift Manager before jackpot hand pay.
  5. Resolves guest-related machine problems in a prompt, courteous and professional manner.

  1. Must be 18 years of age or older.
  2. High School dipolma or GED equivalent
  3. Associates Degree in Electronics field or a combination of education and Slot repair experience equal to three years.
  4. Successful completion of Slot Bench Technician test.
  5. Three years supervisory experience to include one year in Slot repair.
  6. Valid driver's license may be required with a good driving record.

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