Outbound Customer Service Representative - Northwest Suburbs!
Staffing Partners is looking for an Outbound Customer Service Representative to join our client's team in the Northwest Suburbs! We are looking for candidates who have a great customer service attitude and experience working with customers over the phone. This is a contract to hire opportunity that comes with benefits and a Monday-Friday work schedule from 8:30am-5pm (No Weekends)!
- Speaking with customers and clients over the phone to answer any questions regarding their accounts.
- Working with clients to explain the benefits of their accounts and why they should continue to utilize the service.
- Follow up as needed to ensure accuracy of information, timely response and outstanding customer service for clients.
- Verifying and entering all customer interactions, contracts, and information into the company computer system to maintain accurate records.
- Processes contracts and related documents to ensure accurate and efficient customer service for clients.
- Provides assistance to other company departments as needed.
- Consistently achieves standards of production, efficiency and accuracy.
- Other duties and responsibilities as assigned.
- High School Diploma or equivalent.
- Associates Degree preferred.
- 1+ year of experience in a customer service or office environment.
- Proficient in MS Office products.
- Excellent verbal and written communication skills.