Sr. Customer Service Representative - Minneapolis, MN

Location
Minneapolis, Minnesota
Salary
$16-$18/HR
Posted
Jun 09, 2017
Closes
Jul 09, 2017
Ref
AGR-CSS15
Job Type
Employee
Employment Status
Full Time

Staffing Partners has an opening for a Sr. Customer Service Representative to join our client's team in Minneapolis! This person will be responsible for providing prompt, courteous and excellent service to customers at all times. 

Responsibilities:

  • Research and resolve all routine and complex customer issues.
  • Work as a liaison with other departments, organizations and vendors to solve both internal and external customer issues.
  • Document and provide feedback on customer concerns to other departments and monitor concerns for resolution and quality purposes.
  • Explain company procedures and provide assistance to resolve specific questions or problems.
  • Document the nature of callers concern according to department procedure and practice.
  • Follow up on customer concerns, issues, or questions as quickly as possible to maintain customer service standards.
  • Other duties and responsibilities as assigned. 

Qualifications:

  • Associates Degree in business or related field.
  • 1-3 years customer service experience.
  • Excellent verbal and written communication skills.
  • Must demonstrate effective customer service skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed.
  • Must be detail oriented and possess strong organizational, planning, analytical, and problem solving skills.

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