Humera - Administrative and Professional Staffing

IT Dispatch Tier 1

7 days left

Location
Edina, MN, United States
Salary
Contact For Rate
Posted
Jun 23, 2017
Closes
Jul 01, 2017
Job Type
Employee
Employment Status
Full Time
Humera is currently seeking an IT Disptach Tier 1 for our client in Edina, MN. Our client is a communications solutions provider offering integrated network solutions for voice, data, internet and mobile. This position is full time Monday through Friday and it is in a small and relaxed office setting. This is a contract-to-hire opportunity!
Duties:
  • Employee will need to multi-task
  • Field calls, emails, and instant messages from customers
  • Assist customers by collecting information on the problems they are having
  • Ticket Triage - Ask pertinent questions to make sure it gets to the right person or team
  • Problem solve
  • The position may evolve into "Project Coordinator" duties down the line

Requirements:
  • Be Tech Savvy
  • Excellent communication skills- must be able to communicate affectively to customers and co-workers
  • Problem Solver- Higher level of thought process
  • College Educated or Associates degree in an IT Field is preferred
  • We are looking for a well-rounded person who can grow with the company

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