University of St. Thomas

Director of Veterans Services

St. Paul
Aug 02, 2017
Aug 03, 2017
Job Type
Employment Status
Full Time

The University of St. Thomas invites qualified candidates to apply for a Director of Veterans Services position within the Dean of Students Office.


The Director of Veterans Services plays a central role at the University of St. Thomas in our efforts to be the premiere veteran-serving institution in the state.  Engaging in this work requires a high capacity for student-centered service in supporting and advocating for our veteran students as well as exceptional collaborative ability to engage multiple constituencies across the university in meaningful collaboration is essential. The primary responsibilities of the position include: the management of the veteran’s center on campus - a space designed to be a one-stop shop for the needs of veteran students; the development and implementation of veteran serving programing, and the implementation of strategic training efforts across the university on the topic of serving veteran students.  This work is conducted in close partnership with various campus services, including Academic Counseling & Support, the University Registrar, Financial Aid, Counseling & Psychological Services, the Career Development Center, and the Center for Student Achievement.


Manage the veterans center

  1. Hire, train, and manage a team of student Veteran Liaisons
  2. Coordinate visits to the center of state and federal agencies charged with serving veteran students in higher education
  3. Develop and implement programming and marketing designed to encourage awareness of and use of the space by veteran students
  4. Collaborate with university partners to develop a formal relationship between the space and their services
  5. Manage communication sources, including website, social media, and digital and print methods
  6. Provide on-time and courteous point of service communication with students, parents, faculty, and staff related to veteran’ benefits, St. Thomas resources, and other questions
  7. Develop community partnerships and promote collaboration among the local community and the university in addressing the needs of veteran students

Serve as the primary contact for veteran students

  1. Be available as a contact for all veteran students, including those enrolled in undergraduate and graduate programs.
  2. Maintain deep understanding of veteran student needs and services, including: certifying requirements, GI-bill, the Yellow Ribbon program, VA benefits, other relevant federal, state, and institutional guidelines related to veteran students
  3. Serve as the advisor to the St. Thomas Veterans Association, a chartered chapter of Student Veterans of America
  4. Assist student veterans in navigating university resources
  5. Participate in transition programs, including new student appointments and orientation sessions involving veteran students
  6. Support Admissions with recruitment efforts by participating in recruitment events, college visits, meeting with prospective students, and corresponding with veterans during and after the application process.

Veteran program development and implementation

  1. Lead the development and implementation of new initiatives and programs for veteran student populations based on needs evidence from student data and best practice research.
  2. Develop and chair a Veterans Advisory Group committee.
  3. Manage community building programs, including Veterans Day and Memorial Day programing
  4. Develop campus awareness programs about student veteran issues.
  5. Lead professional development opportunities related to student veterans for faculty and staff.

Research and Assessment

  1. Track and report on veteran achievement indicators
  2. Serve as the primary staff member responsible for the completion of annual Military Friendly and Best for Vets surveys, collaborating with varied university offices to provide accurate information
  3. Develop and assess program learning outcomes
  4. Benchmark programs against best practices both state-wide and nationally
  5. Maintain knowledge of up-to-date research and publications related to veteran student populations

Complete other duties as assigned

As students change, so do the needs in our office.  The Director of Veterans Services should be appropriately flexible to adapt to an ever-changing environment – one that allows additional duties to be assigned that fit with the staff member’s strengths and interests.

Must be able to work evenings and weekends.

This is a full-time, benefits eligible position. The University of St. Thomas offers a competitive and comprehensive benefits program, which includes medical, dental, vision, life, long-term care, legal, and disability insurance coverages. Offerings also include retirement plans, flexible spending accounts, a health savings account, and an employee assistance program. The University provides tuition remission to its employees, spouses, and dependents. In addition, the University values a healthy work/life balance and has generous provisions for paid time off.



Minimum qualifications: Bachelor’s degree in relevant field and four years of program management/office management experience.

Must be able to work evenings and weekends.

Preferred qualifications: Master’s degree in higher education, education or a related field and experience in student development areas at the university level to include experience in program planning, event management, and assessment. Veteran status or experience working with veterans preferred.


Knowledge of: Principles and practices of developing and implementing programs. The use of computer applications such as Microsoft Office, Banner, and other computer applications related to the work. An understanding of the concerns and needs of non-traditional students. An understanding of veteran student needs and services.

Skill in:  Excellent communication skills and strong interpersonal skills. Detail oriented.

Abilities:  The ability to manage multiple projects involving a variety of campus constituents, including a demonstrated capacity to build bridges between departments and across campus constituent boundaries.  The ability to work with diverse populations, particularly non-traditional and veteran students and build inclusive campus communities.


The ability to work in and move about an office setting. The ability to use a computer and other office equipment. The ability to travel to offsite locations to attend meetings. The ability to read printed materials and a computer screen. The ability to communicate in person and over the telephone. The university provides reasonable accommodations to qualified individuals with disabilities who require and request accommodations in order to perform the essential functions of their jobs.

Inspired by Catholic intellectual tradition, the University of St. Thomas educates students to be morally responsible leaders who think critically, act wisely, and work skillfully to advance the common good.  The successful candidate will possess a commitment to the ideals of this mission statement.

In light of its commitment to create and maintain a safe learning and working environment, employment with the University of St. Thomas requires successful completion of a background screening.

The University of St. Thomas, Minnesota Human Resources Department advertises the official job listing on its website. If you are viewing this posting from a site other than “Jobs at St. Thomas”, the University assumes no responsibility for the accuracy of information.

The University of St. Thomas is an Equal Opportunity Employer

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